Customer Service & Support Associate

Job Title : Customer Service & Support Associate

Location : West Berlin, NJ

Company : Always A Good Sign

Position Type : Part-Time could be Full-Time

About Us :

At Always A Good Sign, we specialize in creating high-quality signage and vehicle wraps that make a statement. We're looking for a motivated and organized Customer Service & Support Associate to join our dynamic team.

If you’re passionate about customer service and enjoy a varied role with plenty of hands-on activities, this could be the perfect opportunity for you.

Job Responsibilities :

As a Customer Service & Support Associate, you’ll be the backbone of our daily operations, ensuring smooth communication and excellent service for our customers.

Your key responsibilities will include :

• Answering Phones : Serve as the first point of contact for customer inquiries, providing clear and helpful information.
• Vehicle Check-Ins & Walk-Arounds : Conduct thorough walk-arounds with customers during vehicle check-ins to ensure all details are captured accurately.
• Welcoming Walk-In Customers : Assist walk-in customers with their needs, from general inquiries to detailed project discussions.
• Team Support : Provide assistance with various tasks, ensuring the office runs smoothly.
• Printer Assistance : Help with maintaining and operating printers to ensure timely production of high-quality materials.
• Estimate Preparation : Collaborate with staff to help prepare accurate and detailed estimates for customers.
• Customer Notifications : Contact customers when their jobs are finished or ready for pick-up, ensuring they are informed promptly.
• Payment Processing : Run credit cards and handle transactions efficiently and securely.
• Email Management : Answer customer emails professionally and in a timely manner, addressing any questions or concerns they may have.

Qualifications :

• Strong communication skills, both verbal and written.
• Excellent organizational abilities with attention to detail.
• Ability to multitask and handle a fast-paced environment.
• Experience in customer service or a similar role is preferred.
• Comfortable using office software, including email and basic payment processing systems.
• A positive, can-do attitude with a willingness to assist various team members.

Why Join Us?

At Always A Good Sign, you’ll be part of a supportive team that values creativity, innovation, and a commitment to excellence.

We offer a collaborative work environment where your contributions are recognized and valued. Whether you’re interacting with customers or supporting our team behind the scenes, your role will be integral to our success.

How to Apply :

If you’re ready to take on a role that’s as diverse as it is rewarding, we’d love to hear from you! Please send your resume and a brief cover letter with the subject line "Customer Service & Support Associate Application."

Always A Good Sign is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job posting highlights the key activities and responsibilities while also emphasizing the dynamic and supportive work environment.