job summary : Responsibilities :
Responsibilities :
- Responds to internal and external inquiries within stated service level agreements.
- Manages inbound and outbound contacts regarding member questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
- Analyzes, researches, and resolves problems and discrepancies for member accounts.
- Maintains product knowledge and awareness of customer service policies.
- Maintains understanding of federal and state regulations to include compliance.
- Participates in solution innovation, sales, and retention efforts with current and new clients.
- Engage in warm sales calls to potential customers, providing exceptional customer service and building rapport.
- Utilize your expertise to educate customers about our pet insurance products and help them choose the right coverage.
- Use policy administration systems and quoting tools to provide quotes, conduct policy changes, and take payments accurately and efficiently.
- Manage customer relationships effectively using CRM software to track interactions and provide outstanding service.
Skills : Insurance, Property Casualty Insurance, property and casualty license, Outside Sales, Basic Computer Skills, Telephone Etiquette Experience : Experienced1 year(s)
responsibilities :
- Responds to internal and external inquiries within stated service level agreements.
- Manages inbound and outbound contacts regarding member questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
- Analyzes, researches, and resolves problems and discrepancies for member accounts.
- Maintains product knowledge and awareness of customer service policies.
- Maintains understanding of federal and state regulations to include compliance.
- Participates in solution innovation, sales, and retention efforts with current and new clients.
- Engage in warm sales calls to potential customers, providing exceptional customer service and building rapport.
- Utilize your expertise to educate customers about our pet insurance products and help them choose the right coverage.
- Use policy administration systems and quoting tools to provide quotes, conduct policy changes, and take payments accurately and efficiently.
- Manage customer relationships effectively using CRM software to track interactions and provide outstanding service.
The essential functions of this role include :
working weekends
qualifications : Experience
Experience
- Experienced
- 1 year
Education
- High School skills :
- Insurance
- Insurance
- Property Casualty Insurance
- property and casualty license
- Outside Sales
- Basic Computer Skills
- Telephone Etiquette
30+ days ago