Lead Patient Access Representative - Center for Women MAPS - 40 Hours - Day Shift Facility: Mount Auburn Hospital Cambridge, MA 06/13/2024

Job Type : Regular

Time Type : Full time

Work Shift : Day (United States of America)

FLSA Status : Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the supervision of a Manager, Patient Access Services, the Lead Patient Access Services Representative assures the operational excellence of a team of colleagues by supporting their adherence to all Mount Auburn Hospital policies and procedures, and their achievement of the department’s measured performance standards.

The Lead Patient Access Representative contributes to the continuous improvement of the team’s overall performance.

Efficient and effective performance of colleagues on a day-to-day basis (work schedules, department performance metrics, and adherence to Mount Auburn policies).

Continuous improvement of the overall performance of the team by proactively identifying problems and proposing solutions for the Manager’s review.

Serves as a role model for customer service and colleague engagement at all times.

The Lead Patient Access Representative’s role encompasses all of the various administrative tasks at the entry of the patient into the health care system.

Lead Patient Access Representative also oversees and help coordinate the admitting / registration function during off shifts, weekends, and holidays, in accordance with hospital / departmental policies and procedures.

Professional standards of operation in the department are maintained and a positive example is set for staff. The highest regard for patient confidentiality is expected at all times.

Job Description :

Primary Responsibilities

Oversees the department registration and surgical scheduling activities and participates in the daily workflow on his / her shift.

Manages the scheduling and financial clearance of surgical procedures. Oversees the department’s Revenue Cycle initiatives and efforts following department procedures.

• Monitors and prioritizes workflow and adjusts work assignments as needed to ensure patient needs are met efficiently and accomplished in a customer-oriented way.
• Ensures that staff utilizes work time efficiently and that all duties and responsibilities are completed before the end of the shift.
• Assumes responsibility for securing or providing adequate staffing coverage in the event of unscheduled absences following established procedures.
• Works closely with the management team to assure the smooth and seamless operation of the department at al times.
• Maintains strong working relationships and works closely with nursing leadership and all levels of hospital staff to coordinate efforts.

Follows proper notification steps within the department to the administrator on-call as appropriate.

Participates in departmental data quality efforts and reviews work for completeness and accuracy. Ensures edits are made in the computer system within established periods.

Provides educational follow up for staff and retrains staff as needed to continuously improve data quality standards.

Assures team members’ adherence to all Mount Auburn Hospital policies and procedures, including dress code, attendance, etc.

Reports variances to Manager. Takes action as directed by Manager.

• Provides assistance with the training and orientation of staff following the orientation plan. Provides input to manager regarding competency reviews for staff on his / her shift.
• Works as a positive and constructive change agent. Demonstrates a commitment to the continuous excellence and improvement of the team’s performance.

Responds to problems as they occur with a positive, can-do attitude. Assists Manager in identifying barriers to the highest level of performance by the team in order to avoid problems from occurring in the first place.

Always offers constructive suggestions. Thinks creatively. Strives to either improve existing work flows or to find new ways of doing tasks that enable the greatest productivity and accuracy of work product, and the highest quality of customer service.

Attends and participates in various meetings, including staff meetings and reviews information with staff on his / her shifts.

Assists with the implementation and monitoring of new policies and procedures on assigned shifts.

Contributes to team members’ annual performance appraisals and competency assessments with measurable data and / or specific examples of performance.

Required Qualifications

High school graduate or equivalent, with two years of experience in a hospital admitting / registration setting, with knowledge of admission, registration, and third-party billing.

Knowledge of medical terminology is preferred.

• Excellent written and communication skills to effectively interact with patients and all levels of hospital staff. Typing skills to utilize computers systems and equipment.
• Strong analytical ability to review and resolve problems and determine the appropriate course of action in a variety of circumstances.
• Demonstrated ability to work independently, pay close attention to detail for a high level of accuracy, nearly 100% of work time.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.

Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled