Senior Engineer - Cloud Observability and Monitoring

You Lead the Way. We’ve Got Your Back.

Before applying for this role, please read the following information about this opportunity found below.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.

Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.

American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.

And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.

Find your place in technology on #TeamAmex.

We are seeking a highly skilled Senior Engineer specializing in Cloud Observability and Monitoring. The ideal candidate will have extensive experience with Red Hat Advanced Cluster Management (ACM), Prometheus, Grafana, Splunk, and the Elastic Stack.

You will play a crucial role in ensuring the performance, reliability, and scalability of our cloud infrastructure by developing and implementing effective monitoring strategies and tools.

Key Responsibilities :

• Design, implement, and maintain comprehensive cloud monitoring solutions using Red Hat ACM, Prometheus, Grafana, Splunk, and Elastic Stack.
• Develop and optimize dashboards and alerts to provide real-time insights into system performance and health.
• Collaborate with cross-functional teams to identify monitoring requirements and ensure integration with existing systems.
• Analyze and troubleshoot performance issues across the cloud infrastructure, providing actionable recommendations.
• Implement automation solutions to streamline monitoring and reporting processes.
• Stay up-to-date with the latest industry trends and advancements in cloud observability and monitoring tools.
• Mentor junior engineers and provide technical leadership within the team.

Required Qualifications :

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in cloud observability and monitoring.
• Strong proficiency in Red Hat ACM, Prometheus, Grafana, Splunk, and Elastic Stack.
• Extensive experience with cloud platforms such as AWS or Google Cloud.
• Solid understanding of containerization technologies, including Kubernetes and Docker.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Qualifications :

• Experience with automation and configuration management tools like Ansible, Terraform, or similar.
• Familiarity with DevOps practices and CI / CD pipelines.
• Certifications in cloud platforms or observability tools.

Salary Range : $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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