Job Description
Job Description
Company Overview : Ben Brown State Farm Agency, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Bilingual Customer Service Representitive.
If you are fluent in both Spanish and English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.
Job Description : As a Bilingual Customer Service Representative, you will be a crucial link between our company and our diverse client base.
Your primary responsibilities will include :
- Assisting Spanish-speaking clients with inquiries related to insurance policies, coverage details, and claims processes.
- Providing exceptional customer service through phone, email, and other communication channels.
- Translating documents and correspondence between English and Spanish.
- Collaborating with team members to ensure accurate and timely resolution of customer issues.
- Educating clients on insurance products and helping them make informed decisions.
Qualifications :
- Fluent in both Spanish and English, with excellent written and verbal communication skills in both languages.
- Previous customer service experience in the insurance industry is a plus.
- Strong organizational and multitasking abilities.
- Empathetic and patient, with a commitment to resolving customer concerns.
- Familiarity with insurance terminology and policies.
Requirements :
- High school diploma or equivalent; college degree is a plus.
- Relevant state insurance license preferred.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work flexible hours to accommodate client needs.
Benefits : We offer a competitive compensation package, including a base salary and opportunities for professional development.
Our comprehensive benefits package includes health insurance, retirement plans, and language-related incentives.
How to Apply :
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!
www.benbrownagency.com
Ben Brown State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds.
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