The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations.
Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures.
Verifies and enters insurance information and authorization / referral requirements into databases. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals.
Job Responsibilities
- Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
- Accepts and provides direct / honest feedback between team members in a non-punishing manner.
- Explains insurance benefits and patient liability through the use of appropriate communication methods / styles.
- Supports scheduling activities by conducting pre-service activities such as insurance verification / submission.
- Gathers information about customer complaints in a courteous and professional manner.
- Troubleshoots individual admission issues in collaboration with other departments / staff.
- Identifies and communicates payroll authorization and referral requirements.
- Delivers an acceptable volume of work with high levels of accuracy.
- May perform additional duties as assigned.
Additional Requirements
Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
Education - High School diploma or equivalent.
Access Associate - Patient Friendly Access (PFA)
This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to basic appointment scheduling demographic and insurance data collection cash collections and addressing the various needs of the patient and family either in pers...
Patient Access Associate 1 Bilingual Alexandria
The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews pa...
Access Associate, Senior - Patient Friendly Access (PFA)
This patient–focused role is responsible and accountable for various aspects of the patient access experience, including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections, and addressing the various needs of patients and families eit...
Patient Access Associate 2- Full time- Day- Spanish Bilingual Pref.
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Experience - 1 year of healthcare patient...
Patient Access Associate 2- Full time- Day
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Experience - 1 year of healthcare patient...
Patient Access Associate 2- Full time- Day shift
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Experience - 1 year of healthcare patient...
Patient Access Associate 2- Irritable Bowl Disease Program (Fairfax)
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Experience - 1 year of healthcare patient...
Access Associate, Senior - Patient Friendly Access (PFA)
This patient-focused role is responsible and accountable for various aspects of the patient access experience, including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections, and addressing the various needs of patients and families either in...
Patient Access Associate 2- Full time- Midday
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Experience - 1 year of healthcare patient...
Access Associate, Senior - Patient Friendly Access (PFA)
This patient–focused role is responsible and accountable for various aspects of the patient access experience, including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections, and addressing the various needs of patients and families either in...