Confidential Executive Housekeeper

Job Description

Job Description

POSITION : Executive Housekeeper

REPORTS TO : Assistant General Manager

OVERALL RESPONSIBILITIES : Responsible for ensuring efficient operations of the Housekeeping Department with a focus on maximizing cleanliness, profitability, and guest satisfaction.

JOB SUMMARY : The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Hotels standards, as well as supervising the entire Housekeeping Department including rooms, front / back of house, public areas, and laundry.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
• Maintain expenses within CPOR budget guidelines or better or payroll and room department costs
• Assign, direct, and monitor and direct all Housekeeping and Laundry personnel
• Inspect rooms and public spaces daily
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations
• Comply with certification requirements as applicable for position to include : Food Handlers, Alcohol Awareness, CPR and First Aid
• Ensure compliance with all Brand Quality Assurance standards
• Establish and maintain a key control system for the department
• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to standards
• Complete all paperwork and closing duties prior to leave and communicating any discrepancies, scheduling change for future days, status of out of order rooms and project status, completion or extensions
• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies
• Focus the Housekeeping Department on its role in contributing to the guest service scores
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
• Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule to the General Manager weekly
• Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis
• Conduct monthly department meetings with housekeeping staff according to standards
• Handle overall supervision of daily inspection for arriving V.I.P.'s, and special guests as well as requests
• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to S.O.P.'s
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly / quarterly basis
• Conduct monthly and quarterly Housekeeping inventories on a timely basis
• Ensure guest privacy and security by correctly following procedures
• Participate in required M.O.D. coverage as scheduled
• Ensure implementation of all policies and house rules
• Train and review all "House Safety" rules and procedures with Housekeeping staff
• Prepare and conduct all Housekeeping interviews and hiring procedures according to standards
• Ensure compliance to company and brand training using the steps to effective training according to standards
• Motivate, coach, counsel and discipline all Housekeeping personnel according to standards
• Conduct all annual employee performance appraisals according to standards
• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion
• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way
• Attend weekly staff meetings and monthly all-employee meetings and provide training on a rotational basis using the steps to effective training according to standards
• Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available
• Maintain and monitor "Lost and Found" procedures and policies according to standards
• Conduct daily morning meeting with staff
• Conduct weekly walk through with General Manager and Property Engineer
• Use the telephone and computer system for reporting and verifying room status
• Properly store, secure and issue supplies as needed to meet business demands
• Complete all reports in a timely and efficient manner as required by management
• Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur
• Ensure completion of regular maintenance and cleaning projects on a biannual basis
• Operate radios efficiently and professionally in communicating with hotel staff
• Ensure the proper use of radio etiquette within the housekeeping department
• Perform any other duties as requested by the General Manager

REQUIREMENTS :

A minimum of 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience;

or a 4-year college degree and at least 1 year of related experience

• Supervisory experience required
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
• Long hours sometimes required. Typically a 50 hour week
• Medium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Ability to stand during entire shift
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high pressure situations
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests
• Must be able to work with and understand financial information and data, and basic arithmetic functions
30+ days ago