Job Responsibilities
Job functions :
- Maintains positive relationships with patients and program partners.
- Requires the ability to interact with a variety of people.
- Directly responsible for managing referrals received from clinics, with precise attention to detail, process, and follow-through.
- Outreach to patients for follow-up and phone calls.
- Collects and evaluates financial and residency information from patients.
- Must handle difficult interpersonal situations with integrity.
- Significant data entry and record maintenance.
- All other duties as assigned.
Duties :
- Work closely to coordinate patient care, communicating with patients along the way.
- Track, manage, and process referrals from more than 55 clinics into the PANSC network.
- Receive faxes / discuss medical issues and potential eligibility with clinic providers.
- Determine the eligibility of patients.
- Collect financial records from patients.
- Communicate appointment information and other instructions to patients, via phone and mail.
- Follow up with and re-verify patients as needed.
- Patient Advocacy (Helping Spanish-speaking patients navigate the health care system and locate additional resources beyond the scope of our program when needed).
- Answer incoming phone calls.
- Assist other staff members as needed.
Qualifications
Requirements :
- Live in one of the following cities or counties :
- Dickson Dickson County
- Carthage Smith County
- Centerville Hickman County
- Cookeville Putnam County
- Lebanon Wilson County
- Manchester Coffee County
- Murfreesboro South Region of Rutherford County
- Smithville DeKalb County
- Woodbury Cannon County
- Able to reliably commute to the office, or planning to relocate before starting work.
- Passionate about helping the underserved and in full agreement with our mission and core values.
- Requires a minimum of a two-year post-secondary education. Four-year degree preferred. Current students near graduation will be considered.
- Strong attention to detail is required.
- One year of work experience is preferred. Internships will also be considered.
- Fluency, both written and verbal, in Spanish and English.
- Exceptional interpersonal and relational skills.
- Must be a team player.
- Ability to quickly learn and adapt to new skills.
- Exceptional multi-tasking skills are critical for success in this role.
- Excellent customer service and organizational skills.
- Proven ability to communicate both in written and verbal forms with people from a variety of backgrounds.
- Proficiency in the Microsoft Office suite of computer programs (Word, Excel, etc.)
Functional Competencies : Organizational skills, prioritization, communication, teamwork, time management, initiative, reliability and dependability, conflict resolution, customer service, and interpersonal skills.
Education : Associate (Required)
Experience : Customer service : 1 year (Preferred)
The Nashville Academy of Medicine / Medical Foundation of Nashville is an equal-opportunity employer.
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