CATERING SALES MANAGER

Catering Sales Manager

Job Category : Sales & Marketing Requisition Number : CATER002932 Showing 1 location Job Details

Description

JOB SUMMARY The overall objective and purpose of the Catering Sales Manager is to oversee the operation of the catering department.

The incumbent is responsible for coordinating the activities of the conference personnel and room reservations team to make arrangements for group meetings, conferences, and social events.

They are to provide inspiring and strategic leadership while directing the activities of the banquet department in support of the mission, core values, standards, and goals established by the company.

CORE RESPONSIBILITIES

• Primary areas of responsibility include, but are not limited to the following :
• Act as a liaison between the sales / catering and operations department of the hotel to ensure a successful event for the clients and all of the clients needs are met and communicated accurately and efficiently to all departments of the hotel.
• Work closely with each group's meeting planner regarding group menu planning, agenda setting, hotel meeting services, hospitality amenities, and special VIP requests.
• Obtain all rooming lists, monitor rooming list cut-off dates, and obtain all menu details, meeting room setups, refreshment break needs, postings, and any other additional needs of the client to ensure a successful event at the property.
• Communicate and enforce contractual agreements pertaining to meeting space, food and beverage, and special concessions.

The Conference Services Manager will be responsible for the compilation of all cancellation / attrition charges of their groups.

Responsible for the review of all bills that are sent to the client. In reviewing bills, they should be accurate and timely in order to maximize return on business.

Responsible for the follow-up to make sure any meeting reward point has been posted.

• Create detailed event orders to meet the specifications of both the client and Hotel.
• Assist in the development, design, and implementation of custom menus.
• Maintain proper documentation of events, changes, and special requests with updated Event Orders, group resumes, and rooming lists.

Provide accurate and concise information to all departments.

• Communicate event details to Hotel operations staff, including food and beverage needs, audiovisual requirements, function room set-up, billing, recreation, activities, dcor, and etc.
• Organize and conduct site visits, pre-planning visits, pre-con, and post-con meetings.
• Effectively up-sell products and services throughout the pre-event planning phase to maximize profitability and achieve the quarterly goal.

The completion of a quarterly SMART plan will be required to assist with goal achievement and upselling.

• Assist in executing the expectations of the client as outlined in the EO.
• Handle any challenges or concerns immediately. Function as the on-site contact to clients for all aspects of their events.
• Generate thank you notes and service evaluations for all group clients serviced by the Event Services Manager in conjunction with the Sales and / or Catering Sales Manager.
• Greet all clients (in rotation with MOD and other managers for rooms only groups) as they arrive at the hotel to ensure that they have all required items.
• Participate in weekly operations meetings to communicate the upcoming groups needs.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility.

The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host / facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals
• Advanced level of written, verbal, and interpersonal communication skills.
• Ability to prioritize and organize work assignments
• Ability to work well in stressful, high-pressure situations
• Knowledge of CI / TY or Delphi, including merging menus, blocking function space, and creating BEOs.
• Knowledge of staffing guidelines / requirements to set-up, turn and break-down function spaces.
• Knowledgeable of Top Accounts for the Hotel.

MINIMUM QUALIFICATIONS

• Bachelors degree required
• 2+ years of relevant work experience in similar scope and title required
• Previous event planning experience required
• Experience within luxury brand / markets preferred

SUPERVISORY RESPONSIBILITIES

• Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.
• No direct reports

WORK ENVIRONMENT

• The work environment / conditions described herein are representative of those that an incumbent may experience.
• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

PHYSICAL DEMANDS

• The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.
• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Push, pull, and lift up to 50lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Skills

Preferred

Strategic Planning *Novice* Teamwork *Novice* Engagement *Novice* Applications *Novice* Dedicated : Devoted to a task or purpose with loyalty or integrity Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization Education

Preferred

Bachelors or better in Sales or related field.

Experience