Search jobs > Ankeny, IA > Customer service representative
Description :
Answer inbound phone calls from internal and external customers Process customers payments Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts
Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standard.
Responsible for the investigation and analysis of credit information while working within established guidelines.
Contact customers regarding delinquent payments and assists in the collection of past due accounts
For Outbound Collections :
Credit limit assessments Participate and / or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc).
Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30 / 60 / 90 buckets, etc).
Work set # of accounts each day and note all efforts Have candidates tested for Customer Service Scenarios.
Microsoft Basics, and Basic Typing and include results on submittal.
Education : Bachelors Degree
Customer Service Representative (Bilingual: Spanish and English) Remote
Remote (Bilingual: Spanish and English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. And due to continued...
Remote Bilingual Customer Service Representative
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Develop leads, sche...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Most of these questions...
Customer Service Representative - Part-Time
What you’ll need to succeed as a Customer Service Representative at XPO. About the Customer Service Representative job. Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions. Process over, short and damaged freight and rel...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Customer Service Represen...
Customer Service Representative - WFH
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions. Strong communication is key in assisting customers with Turbo...
Customer Service Representative 8a - Noon, 2p - 6p
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Customer Service Represen...
Customer Service Representative - State Farm Agent Team Member
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Interest in marketing products and services based on customer needs. Are you ready to join a dynamic team that's ...