Strategic Sourcing Operations Manager

Description

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible.

To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.

With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Job Summary

Astound Business Solutions is currently searching for a Strategic Sourcing Operations Manager. This is an exciting opportunity for a proven sourcing professional in one of the fastest growing divisions in Astound Business.

This position will be responsible for vendor management, resource and process management, internal support and training, as well as circuit inventory and circuit optimization projects.

The successful candidate will be highly motivated by individual achievement and team success incorporating their procurement experience to meet the Astound Business Plan Strategy for this function.

A Day in the Life of the Strategic Sourcing Operations Manager :

• Engage with Sales Engineering in finding solutions for incoming sourcing inquiries for off-net service requests as well as large customer and internal off-net sourcing projects.
• Provide support to all internal teams by answering inquiries, providing guidance, and assisting with system / order / pricing / billing / NOC problem resolution as it relates to off-net sourcing.
• Maintain up-to-date knowledge of vendor products, services, pricing, and promotions by engaging in recurring virtual and in-person touchpoint meetings as well as maintaining a database of vendor information.
• Catalog and outline current agreements and SLAs for vendor value initiative to ensure completeness, manage performance, resolve disputes, calculate liability and identify areas of improvement.
• Maintain a vendor performance scorecard system to evaluate and track performance, based on factors like responsiveness, delivery timeliness, pricing competitiveness and service quality.

Schedule QBRs to evaluate and compare results.

Analyze inventory for groom opportunities, engage stakeholders in ongoing approval process, manage circuit groom process from approval to installation / disconnect.

Manage vendor rerates by engaging stakeholders for awareness and possible groom approval.

• Develop and implement Type 2 technical and process training documentation as it relates to each cross functional team, conduct regular training sessions with sales, engineering, IPM, finance, NOC to foster a greater understanding of Type 2 capabilities and processes.
• Development, administration and maintenance of the Connectbase and Neustar platforms, from adding new vendors and functionality to eventual integration with CRM.
• Other duties and projects as assigned

What You Bring to the Table :

• Minimum 5 years of telecom sourcing and technical sales team support in the telecommunications or cable industry
• Product and vendor specific knowledge of Ethernet and Wave services, Lit and Dark Fiber offerings, as well as associated end-user and carrier applications
• Operational understanding of telecommunications contracting, ordering, provisioning and billing processes
• Working knowledge of telecom automation tools and vendor portals and processes
• Bachelor's degree required with a degree in a related field preferred
• Ability to work independently given appropriate instruction
• Strong organization skills with high attention to detail and accuracy is essential for success
• Highly productive and prioritizes multiple tasks as this position will require flexibility and willingness to pivot quickly
• Highly proficient using MS Office products : Word, Excel, PowerPoint
• Highly proficient written and verbal communication skills
• Ability to travel to required company meetings, industry trade shows, up to 5%
• Ability to sit for extended periods
• Ability to frequently use repetitive motions of the wrist, hands and / or fingers
• Ability to work in a standard or remote office environment; no hazardous or disagreeable work conditions

Requirements / Qualifications

Education : Bachelor's Degree or equivalent years of experience in telecom sourcing

Experience :

• At least 5+ years of telecom sourcing and technical sales team support in the telecommunications or cable industry
• At least 5+ years of procurement and procurement operations experience

Knowledge, Skills and Abilities :

• Product and vendor specific knowledge of Ethernet and Wave services, Lit and Dark Fiber offerings, as well as associated end-user and carrier applications
• Operational understanding of telecommunications contracting, ordering, provisioning and billing processes
• Working knowledge of telecom automation tools and vendor portals and processes
• Ability to work independently
• Strong organization skills with high attention to detail and accuracy is essential for success
• Highly productive and prioritizes multiple tasks as this position will require flexibility and willingness to pivot quickly
• Highly proficient using MS Office products : Word, Excel, PowerPoint
• Highly proficient written and verbal communication skills
• Ability to travel to required company meetings, industry trade shows, up to 5%

We're Proud to Offer a Comprehensive Benefits Package Including :

• 401k retirement plan, with employer match
• Insurance options including : medical, dental, vision, life and STD insurance
• Paid Time Off / Vacation : Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday : 40 hours per year
• Paid Holidays : 7 days per year
• Paid Sick Leave : Astound allows a number of paid sick hours per calendar year and varies based on state and / or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full-time positions

Base Salary : The base salary range in Washington, Oregon and California for this position is $80,000 - $120,000, plus opportunities for bonus, benefits and commission, if applicable.

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

It is specific to Washington, Oregon and California and may not be applicable to other locations.

Our Mission Statement :

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Diverse Workforce / EEO :

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.

Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

CCPA Employee Privacy Policy (For California Candidates Only) : https : / / www.astound.com / wp-content / uploads / 2023 / 09 / CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)