Job Description
Job Description
Industrial Electric Mfg.
IEM is the largest independent full-line manufacturer of electrical distribution and control systems in North America. The Company has developed one of the most sophisticated electrical product manufacturing systems in the world and has cultivated partnerships with leading component suppliers resulting in optimal solutions to customer problems.
IEM has offices in California, Florida, Canada and Belgium.
PURPOSE OF POSITION :
This position is responsible for effectively managing and maintaining relationships between the company and our customers during the order cycle by working directly with customers to access and help meet their needs.
ESSENTIAL FUNCTIONS :
- Maintain and / or develop proven systems to track orders from order entry to shipment / delivery to ensure timeliness of shipment to meet customer’s expectation.
- Maintain strong support for and interact with the Regional Sales Managers and outside sale representatives in the bid process, which includes all order management activities.
- Coordinate with other internal departments and outside sales representatives / customers to achieve on-time shipment.
- Review customer Purchase Order and resolves any commercial / technical issues.
- Prepare order for entry along with managing all associated documents and correspondence.
- Participate in engineering handoff meetings when applicable.
- Work with engineering and customer through the submittal and release process.
- Work with engineering, quotations, sales and customer to manage change orders.
- Interface with Supply Chain to ensure material availability
- Use system generated reports or develop effective reports that track order status and flag potential issues with orders.
- Proactively anticipate, identify and resolve possible issues with orders that may cause delays or other customer complaints.
- Perform other duties, which may be required by supervisor.
COMPETENCIES :
- Communication Proficiency
- Project Management
- Technical Capability
- Customer Focus
- Problem Solve / Analysis
EDUCATION AND EXPERIENCE :
- Bachelor’s degree in Business, Mathematics, Computer Science, or Engineering required.
- Minimum 2-4 years of experience in a Project Management or similar position.
This position will be based in our Jacksonville, FL office. We offer competitive salary, great health insurance, profit sharing and good work / life balance.
EXPECTED SALARY :
- $60,000 - $90,000 / yr.
- Final salary will be based on level of education completed and prior work experience.
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