Job Description
Job Description
Responsibilities of Customer Service Representative are to :
- Provide TOTAL customer service and follow through to our customers.
- Answer and distribute calls as received.
- Data Entry of orders received thru phone calls, faxes and other sources.
- Process credit card payments.
- Complete the daily End of Day Report
- Process returns.
- Process Credit applications, Catalog Requests, EXPORT paperwork and other paperwork as needed.
- Stand in for Receptionist as needed.
- Complete daily billing.
- Provide information as requested thru emails or other correspondence and file all memos pertaining to CSR procedures, in CSR manual.
- Learn Leather Brothers product offerings and company expectations concerning customer service.
- Train in shipping to be able to assist as needed.
- Perform Customer call backs as needed.
The responsibilities of this position are not limited by this description and include whatever tasks are necessary in order to work as a team player for the benefit of the company.
Responsibilities of Receptionist are :
1. Answer Phone Calls and transferring calls to others in the company
2. Replying to orders by email and answering questions by email
3. Interacting with people that walk-in at front desk
4. Postage (USPS) & working with Linda (HR) when people arrive for interviews
5. Entering Orders
6. Checking Orders
7. Must be Computer Savvy and fast on a keyboard
8. Extremely team oriented and gets along great with everyone
9. Looking for someone long term
10. Familiarity with SAGE / MAS software and SPS Commerce is a plus
11. Billing
Company Description
This is a very specific skilled position. We will only be reviewing responses that have a resume attached that meets all of the skills to perform the job, and the applicant shows to be a qualified candidate.
Company Description
This is a very specific skilled position. We will only be reviewing responses that have a resume attached that meets all of the skills to perform the job, and the applicant shows to be a qualified candidate.
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