Phone Repair Technician

Cellular Sales :

Phone Repair Technician

Classification

Non-Exempt

Reports to

Regional Director

Cellular Sales is Growing!

Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere.

You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion.

Are you ready to take control of your income and represent the best?

We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences.

We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+.

JOB DESCRIPTION

Summary / Objective

The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.

Essential Functions

Manage, track, and order parts inventory

Tag and label incoming POs setting cost and MSRP

Manage tools and supplies needed for repairs

Troubleshoot / diagnose / repair phones, tablets & other small wireless electronics

Marketing / advertising the repair center to acquire business

Manage repair tickets to ensure repairs are done in a timely manner

Ensure quality customer service experience

Customer communications

Setup and organization of the repair center for efficiency

Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer

Competencies

Adaptability : Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.

Attention to Detail : Taking responsibility for a thorough and detailed method of working.

Customer Focus : Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.

Planning and Organizing : Setting priorities and defining actions, time, and resources needed to achieve predefined goals.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job is in a store / retail environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to perform repetitious hand / eye movement.

Must be able to sit for long periods of time.

Must be able to stand for long periods of time.

Must be able to lift up to 15 lbs.

Must be able to lift up to 30 lbs.

Must be able to lift up to 50 lbs.

Must be able to use a ladder.

Must able to drive and meet the driver approval standards of the company.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type / Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m.

Travel

1 10%

Required Education and Experience

High School Diploma Equivalent

Preferred Education and Experience

2 year degree

Master Technician Certification

Practical Motherboard Repair Certification

Micro Soldering Certification

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.

AAP / EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.