Call Center Manager - Fully Remote
The Company & Role :
Global Consultancy requires a Call Center Manager with advanced knowledge of people management, customer service / customer experience and employee monitoring and training to manage a call center of 12+ Individuals initially, establishing the call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze data, and focus on improving performance and processes to better support customers.
This is a fully remote role (Can Work anywhere in The USA).
This is an initial 9 - Month, W2 Contract position, with core working flexible hours between 8am to 10pm Monday to Friday (Eastern Time) and 8am to 5pm occasional Saturdays (Eastern Time).
Looking to interview ASAP.
Core skills for the Call Center Manager role are :
- Proven experience (4 + years minimum) as a Call Center Manager
- Previous experience as Call Center Manager in a Professional organizations / Reputable Companies.
- First class communication, interpersonal, and customer service skills, with strong coaching and leadership skills, with the ability to motivate employees.
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Answering representatives questions, handling issues that cannot be fielded by the team.
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Identifying trends and establishing call center goals.
- Reporting / analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Taking on other tasks or projects to support employees, other managers, and call center operations.
- Excellent knowledge of the Microsoft Office Suite of applications.
- Ability to flex working hours as required to meet business needs.
Please apply now for more information on the position Call Center Manager.
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