Job Description
General Responsibilities :
Under direct supervision answers phone calls from clients / contractors, schedules staff for site visits and dispatches reports.
Essential Roles and Responsibilities :
- Answers telephones, screens calls and forwards messages.
- May handle calendaring, travel arrangements and coordination of day-to-day activities.
- Type correspondence, documents and spreadsheets. Input data into databases.
- Communicate effectively with clients and collect information accurately to create work orders.
- Provide quality customer service and respond to inquiries / requests for service in a courteous manner.
- Create, maintain, and monitor daily schedules for dispatching to our technicians; modify and update schedules.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Maintain daily schedules and dispatch work orders to our technicians, as directed by the Dispatch Manager.
- Manage the needs of our technicians in the field.
- Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
- Be responsible for maintaining quality standards on all projects.
- Ability to Multi-task in a fast-paced environment sometimes hectic during heavy workload
Requirements :
- High school diploma or equivalent.
- Limited experience performing office support activities required.
- Valid driver’s license with acceptable violation history.
- Must be able to type 60 WPM
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