A company is looking for a Mid-Market Customer Success Manager responsible for managing client relationships.Key ResponsibilitiesManage relationships with clients having less than 250 employeesHandle escalations and navigate the organization on behalf of clientsConduct Quarterly Business Reviews and regular check-in calls with clientsRequired Qualifications3 years of Customer Success or Account Management experiencePayroll experience is preferredAbility to navigate difficult situations and negotiate effectivelyProficiency in de-escalation techniques
AI Customer Success Manager
A company is looking for an AI-First L2 Customer Success Manager to enhance customer experiences through AI-driven solutions. ...
Customer Success Manager
Customer Success Manager - Product Department. We are seeking a dedicated Customer Success Manager to join our team at the Federation of Italian American Organizations of Brooklyn in the Product department. As a Customer Success Manager, you will be responsible for building strong relationships with...
Customer Success Onboarding Manager
A company is looking for a Customer Success Onboarding Manager responsible for ensuring successful and timely customer go-lives. ...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are accountable for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...
Principal Customer Success Manager
A company is looking for a Principal Customer Success Manager for Key Accounts. ...
Customer Success Manager – State, Local and Law Enforcement (SLED)
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
FinTech Customer Success Manager - Drive Innovation in Fraud Prevention Tech
FinTech Customer Success Manager. Be the post-sale champion for customer success, managing client relationships and driving the adoption of their voice fraud detection software. Previous experience in a Customer Success role within a FinTech environment, ideally working with software solutions for f...
Specialist Customer Success Manager - Customer Experience - South
Specialist Customer Success Manager (S-CSMs) manage assigned cloud customer accounts daily, including account management strategies, developing and managing engagement and expansion plans, and orchestrating Customer Success services to ensure consumption and product usage growth within assigned cust...
Senior Manager - Customer Success
Partner with Customer Success (CS) leadership to define & execute on our RealPage Customer Success strategy. Drive and measure key customer success metrics, such as customer sentiment, customer retention rates, upsell/expansion opportunities, and develop strategies to improve these metrics. The Seni...
Strategic Customer Success Manager - REMOTE
The Strategic Customer Success Manager will partner cross-functionally with Sales, Product, Support, Delivery and Marketing to drive customer success, reduce risk, increase retention, accelerate growth, and ensure overall operational excellence. The Strategic Customer Success Manager is accountable ...