Assistant Manager

POSITION SUMMARY : This position is under the direct supervision of the General Manager and / or Assistant General Manager and provides restaurant supervision in accordance with established company standards.

ESSENTIAL DUTIES AND TASKS :

• Assists in managing Restaurant Environment during scheduled shifts with limited decision making authorityEnsures prompt, friendly service according to company guidelinesEnsures the immediate response and correction of all verbal guest complaintsEnsures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issuesAssists in maintaining adequate inventory levelsEnsures product preparation and presentation uncompromisingly meeting company standardsMaintains and enforces effective safety and security programs according to company policy and government standardsPromotes and supervises restaurant organization, cleanliness and sanitationAssists in executing all incentive contests and educates associates on promotions and new menu offerings
• Assists in managing Team Leads and Team Member performance (front and back of house) during a shift
• Assists in maintaining Team Member and administrative functions as related to a supervisory shift role
• Responsible for all opening and closing procedures of the restaurant during assigned shifts
• Assists in managing standards and commitment to quality during a shift
• Assists in managing daily and weekly reports applicable to a shift
• Fosters teamwork by leading by example with exhibiting commitment to restaurant and organizational goals
• Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
• Development of Team Leads, and Team Members for growth within the company during a shift
• Performs other related duties as required and assigned

EQUIPMENT / COMPUTER SKILLS :

• Computers
• Phones
• Scanners
• Photocopiers
• filing cabinets
• fax machines
• Microsoft Suite
• Applebee’s systems and software

LIMITED SUPERVISORY RESPONSIBILITY : Back of House and Front of House Team Leads and Team Members

MINIMUM QUALIFICATIONS :

• High School Degree or equivalent education and / or experience;
• One to Two (1-2) years of guest service experience;
• One to Two (1-2) years of prior supervisory experience, preferably in a casual dining setting
• Positive attitude and the ability to handle highly difficult guest interactions;
• 21+ years old
• ServSafe Alcohol and Food Certification a plus
• Reading, writing, basic math and verbal communication skills in English is required
• Bi-lingual experience a plus
• Ability to pass company background check
• Reliable transportation and government issued driver’s license required
• Ability to work 40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays

KEY COMPENTENCIES :

• Passion for hospitality
• Highly trustworthy
• Organized
• Detail oriented
• Demonstrates care and concern
• Developer of others
• Goal orientated

PHYSICAL DEMANDS :

• Mobility required during the entire shift
• Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
• Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
• Must be able to speak clearly and listen attentively to guests and other employees

Travel : Estimated amount of travel is negligible

WORKING CONDITIONS : Subject to wet floors; loud noises; fast-paced; outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.