System Analyst

REACH YOUR POTENTIAL COLLABORATE WITH AMAZING PEOPLE MAKE CHANGE HAPPEN

Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.

North Highland is the world's leading change and transformation consultancy. Simply put, we make change happen like no one else.

And we're on the hunt for a new PMQA Analyst .

HOW WILL YOU MAKE CHANGE HAPPEN?

The System Analyst will be responsible for ensuring system quality, managing requirements, and serving as a liaison between technical and business stakeholders.

This role requires flexibility, as workload and priorities may shift based on State Based Exchange initiatives, regulatory changes, and leadership directives.

YOU WILL :

System Quality Assurance and Monitoring

• Conduct daily system monitoring and quality assurance checks
• Review key application indicators and data anomaly reports
• Prepare and deliver daily and weekly system QA reports
• Lead defect triage meetings and coordinate with the platform vendor to identify and align ownership to ensure defects are addressed, retested, and resolved
• Participate in release meetings
• Support system release sanity checks, as needed
• Monitor and balance notice generation and printing processes

Requirements Management

Coordinate with business stakeholders to create requirements elaboration documents that add detail to the high-level product roadmap line items and that identify and address business issues, logic complexities, and solution / business compromises.

Elicit, analyze, and document business requirements

• Write detailed requirement elaboration documents
• Facilitate stakeholder sessions to gather feedback and validate results
• Monitor requirements from design to implementation
• Review system design documents, provided by the platform vendor, for releases and provide feedback

Reporting and Analysis

• Generate weekly defect and system-stability summary reports for leadership
• Conduct ad-hoc analysis as required

Special Projects and Processes

• Develop presentations on processes for business teams
• Support documentation of processes on an ongoing basis
• Support execution of annual processes (e.g., Periodic Data Match, 1095-A, Auto-Renewals), including documentation, dry runs, and production monitoring.
• Review proposed approach and the required reports from each stage.
• Create report templates (Excel and PowerPoint) to track and communicate end-to-end results.
• Gather batch job statistics and balance the counts from end-to-end.
• Analyze the results and compare to prior years and test for reasonableness.
• Review anomalous / unexpected results.
• Provide CMS IV&V support if needed

Tools and Systems

Utilize Jira for defect tracking and triage discussions

IDEALLY, WE'D LIKE :

• Experience in the health insurance, public health, and / or health policy fields.
• Health Benefit Exchange (HBE) / State Based Exchange (SBE) / Health Insurance Exchange (HIX) / Affordable Care Act (ACA) experience is ideal
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience with system quality assurance processes and defect management
• Familiarity with requirements elicitation and documentation techniques
• Proficiency in using project management and defect tracking tools (e.g., Jira)
• Ability to work flexibly and manage multiple priorities
• Knowledge of healthcare systems and processes is a plus
• The ideal candidate will be detail-oriented, proactive, and able to work effectively in a fast-paced environment while managing multiple responsibilities

TRANSFORMING CLIENTS. TRANSFORMING CAREERS.

Success-for both our clients and our colleagues-is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.

We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here's how we make it happen :

Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative-one which we'll help you nurture and develop every step of the way.

We'll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.

People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart;

your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener-regardless of job title.

We think of it as a celebration of individuality, difference, and diversity.

Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you-colleagues and clients alike.

If you've got the drive to become a changemaker, we'll do the rest.

Enviable Total Rewards. We inspire our employees to do their best work. North Highland's Total Rewards Program encompasses PTO, Medical, Dental, Vision, STD / LTD, Life Insurance, FSA / HSA, 401(k), and a variety of other perks like a dedicated Health Advocate, commuter benefits, and legal assistance.

In addition, a competitive hourly rate of : $60.00 - $80.00

READY TO MAKE CHANGE HAPPEN?

North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It's how lasting progress is made.

With our blend of workforce, customer, and operational expertise, we're recognized as the world's leading transformation consultancy.

We break new ground today, so tomorrow is easier to navigate.

Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.

This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.

Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland.

Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an Equal Employment Opportunity (EEO) / Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.

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