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MANAGER

MANAGER

BFSMorgantown, WV, US
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Tim Hortons Manager

The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.

Operational Management

  • Ordering supplies and overseeing building maintenance, cleanliness and security
  • Accountable for production of Always Fresh standards and waste levels

Financial Management

  • Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food / Paper / Labour costs in the restaurant, and administers payrolls

    • People Management

  • Accountable for recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targets
  • Builds the restaurants' "bench strength" by identifying and developing high potential employees for progression to the next level
  • Sets goals and objectives for his / her team
  • Ensures 'open door' policy for all team members
  • Has excellent communication skills ensures ongoing day to day communication with all shifts through communication log or other means
  • Provides open communication with Restaurant Manager
  • Responsible for restaurant compliance with all applicable legislation
  • Ensures high standards of guest experience are maintained and demonstrated as a top priority
  • Implements, and instills in their teams, company policies, procedures, ethics
  • Handles guest complaints and queries with professionalism and concern
  • Prepares reports and other performance analysis documentation
  • Establishes relationships with the local community and undertakes activities which comply with the company's corporate social responsibility programs
  • Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
  • Provides leadership and direction around waste management procedures
  • Food Handlers Card is required.

    • Health & Safety

  • Is familiar with and works in compliance with occupational health and safety legislation
  • Uses or wears personal protective equipment or clothing as required
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
  • Knows, understands and follows safe work practices and procedures
  • Ensures restaurant has a health and safety program in place
  • Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
  • Conducts regular workplace inspections
  • Responds to and corrects unsafe acts and conditions
  • Reports work-related injuries and illnesses to the appropriate internal and external authorities
  • Performs accident investigations for all work-related injuries and illnesses
  • Enforces employee compliance in regard to the restaurant's health and safety policies and procedures
  • Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
  • Keeps the Restaurant Manager apprised on any conditions or practices that may pose a hazard to employees
  • Makes recommendations for improvement to the restaurant's health and safety practices and program

    • Postural & Physical Demands Requirements

  • Frequent reaching above waist, chest, and shoulder level, as well as below waist level
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
  • Continuous standing on tiled surfaces for all tasks
  • Ability to stand for long periods of time without a break
  • Frequent hip flexion while walking for all tasks
  • Occasional lifting of boxes of supplies / products weighing from
  • Occasional lifting of milk crates weighing between 5 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
  • Frequent exposure to cold / below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

    • Perform such similar, comparable, or related duties as may be required or assigned.

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    Manager • Morgantown, WV, US

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