Job Description
Job Description
FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA.
We are a full-service bank which has been family owned and operated for over 75 years. Visit our website at https : / / www.
fsnb.com / # to learn about our products, services and history spanning more than seven decades.
- Manage inbound and outbound customer calls in a timely manner
- Identify customers’ needs and wants, do your best to clarify information
- Research every issue and provide solutions to them
- Recognize opportunities to upsell our products and services
- Follow our company's communication scripts
- Keep records of all conversations in our call center database in a comprehensible way
- Follow our customer engagement strategy
- Meet acceptable standards for attendance and punctuality
Customer Service Representative Requirements :
- Customer service experience is a plus
- Must have a high school degree or equivalent
- Must be computer literate
- Must be able to sit for long periods of time, have hand dexterity, bend, squat, and lift up to 25 pounds
- Be open to taking on additional tasks during course of employment.
- Portray a positive company image
- Must be able to work a rotating schedule Monday through Friday 7 a.m. to 7 p.m. and rotating Saturdays 8 a.m. to 1 p.m.
Skills and Attributes :
- Excellent verbal communication skills
- Open-minded to learning and taking on new tasks and concepts
- Cooperative with co-workers and supervisors
- Typing skills
Benefits :
- Paid Vacation
- Paid Personal Leave
- Medical / Dental Insurance
- 401(k)
- Paid Holidays
- Supplemental Insurance
- Paid Death Benefit
About FSNB :
- Serving over 75+ years
- Family owned and managed
- Serving Shreveport for 10+ years
- Opening a new call center in Shreveport
- Promotes from within the company
- Military and military family friendly
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