SR Business Analyst - Sales Cloud (San Francisco)

Insight Global is looking for Sr Business Analyst to join a leader in the tech industry supporting the transformation of their Lead to Cash business operations. These Bas will have diverse responsibilities primarily focused on technology and system implementations, delivering automation and improving our operational infrastructure. Business Analysts (BAs) help improve processes and efficiency by understanding business needs, capturing the project requirements, and collaborating / communicating with stakeholders to support development and implementation of the Salesforce solution. BAs work effectively with both people and information to facilitate a solution to a problem.

The role will require some use of project management skills as you will need to create a project plan to define project timelines and align project stakeholders on the plan. The right candidate should have a background supporting sales operations processes centered around lead to cash, order to cash, quote to cash, sales enablement, or revenue enablement / operations. You will be gathering and writing business requirements and creating a process flow to review with project teams for feedback, as well as reading existing documentation and running reports to look for insights in the data to investigate issues. The ability to synthesize information will be crucial in this role as you will be setting up and facilitating meetings to understanding business pain points, then synthesizing the meeting and sending out meeting decisions and action items. This role will require coordinating and leading UATs, or performing UAT in a sandbox for an enhancement. Coming from an environment where you utilized Salesforce technology to accomplish technology goals will be helpful in driving requirements that show how to solve problems with a CRM.

Responsibilities :

• Technology Implementation Projects
• ? Work with business teams and business process teams to understand business needs and translate into clear, detailed requirements
• ? Advocate on behalf of business stakeholders to ensure that proposed solutions meet the business requirements and provide a positive user experience
• ? Drive systems-related project execution in direct partnership with IT (system administrators and development scrum teams); document business results achieved through solution implementation
• ? Lead UAT business planning and execution. Review QA and write UAT test scripts. Manage UAT with end-users including coordination and user acceptance sign-off
• ? Partner with project stakeholders, IT, and System Administrator teams to plan and prepare for Go-Live and post-go live support
• ? Participate in end-to-end implementation planning including project management, issue management, communication, and change management. May engage with Change Management / Communications teams to plan for and review change management content for project launches
• Program Operations & Portfolio Management

Manage the Features & Enhancements program lifecycle from intake to go-live, ensuring a clear, efficient, and data-driven process. This role is crucial for optimizing the L2O roadmap, maintaining a healthy project backlog, and continuously improving our delivery model to provide the most impact solutions for our sellers

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

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