Manager, Vehicle Operations / Carrier Performance - Ready Logistics

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Manager, Vehicle Operations Logistics

Management Level

Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Compensation

Compensation includes a base salary of $70,700.00 - $106,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.

Position may be eligible for additional compensation that may include an incentive program.

Job Description

Candidate must reside in the Ready Logistics "North Region" which includes the Northeast and Upper Midwest States.

The Regional Performance Manager responsible to manage the portfolio of carriers in their region. Monitor and analyze trends to ensure all needs of their territory are met.

They are a subject matter expert and is intimately knowledgeable of our processes, capabilities, carrier needs and expectations.

Overseeing carrier recruitment and onboarding process in their region to ensure the needs of existing and new clients are met.

The role requires a high level of decision making, strategic planning accuracy and engagement with impact.

Key Responsibilities :

• Serve as an advocate for our network of carriers
• Optimize regional carrier networks to achieve above average on time delivery and client satisfaction
• Responsible for carrier retention by working to effectively manage the progress and results of each accounts assigned within their region
• Monitor and analyze account performance and trends to determine adjustments to carrier expectations / goals / objectives in order to achieve results determines and develops approach to solutions.
• Work with high profile 'at risk' carriers, determine action plan to turnaround and retain the relationship
• Responsible for remediating issues and addressing all high-level escalations in a timely and effective manner
• Have extensive knowledge of Sourcing process to be able to support carriers, internal and external partners through RFPs, TSA renewals and all pre and post award activities
• Ability to communicate effectively and clearly articulate regional carrier needs to exacutive team
• Work closely with our matrix partners to ensure seamless connectivity between all functional groups in support of delivery and execution
• Introduce new and modify existing processes, policies, and procedures that put carriers at the center of daily, strategic engagements
• Prepare, analyze, and present monthly operational metrics and reporting for business reviews, operational performance reviews, and 'state of the business' discussions
• Review and approve penalties imposed on carries due to non-compliance with KPIs
• Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
• Proactively look for opportunities to drive additional savings outside of pre-determined sourcing areas
• Coach, develop, and empower team members and create a cohesive team environment
• Lead diverse team - direct, coach, empower and enrich the team; introduce ownership and accountability, and influence extended, matrixed team members
• Champion our LDM operating model and ensure team engagement and objectives are achieved
• Establish a cadence of communication and touch points with the team to ensure carrier expectations and performance metrics are clear and aligned across all team members
• Demonstrate business expertise and analytical skills required for managing their key performance indicators, goals and objectives, and profitability goals

Qualifications :

Equivalent combination of education and work-related experience : High School Diploma and 14 years of relevant experience in the related field.

OR Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role OR Master's Degree and 5 years of relevant experience in the related field.

OR Ph.D. and 2 years of relevant experience in the related field.

• 5+ years leadership role preferred
• Servant leader with proven ability to develop high performing teams
• Demonstrated ability to operate effectively in highly matrixed environments
• Demonstrated track record of assessing, developing, and empowering talent
• Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
• Track record of taking initiative in managing multiple priorities and to work effectively under pressure when facing extremely short deadlines.
• Excellent verbal and written communication skills.
• Good judgment, discretion, tact and the ability to work easily at all levels within the organization
• Ability to partner well with colleagues in a matrixed work environment.
• Ability to work independently and to undertake responsibilities with minimal guidance.
• Adapting approach and comfortable with ambiguity.
• Must be adept at handling complexity of situations and businesses.
• Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
• Highly proficient in Microsoft Office and other business applications

Work Environment :

Occasional exposure to weather conditions, and noise.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.

However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.