US (I8) CE - M365 Principle Engineer - M365 SME - Remote

Title : M365 Principal Engineer

Location : Remote (US based candidates only)

Duration : 12+ months contract

Pay rate range : $50-$55 / hr on W2

USC candidates only

Responsibilities :

Serve as escalation point and troubleshoot highly complex, intricate technical problems to ensure optimal service levels

Work on multiple incidents and projects simultaneously

Consult as a subject-matter expert of M365 technology and technical operations

Act as a point of escalation in complex, critical instances and directs the efforts of junior staff as required to support the customer

Leverage experience and knowledge to proactively engage in root-cause analysis and preventative projects

Create, review, and approve content for technical solutions which contributes to internal knowledge bases and departmental documentation

Develop and maintain direct customer and broader service delivery relationships

Proactively work to improve service delivery performance and customer satisfaction

Consider potential security impacts to the customer and Dell when delivering services

Deliver great customer experiences at every opportunity

Mentor and provide technical leadership to other team members

Travel 10% - 20% of the time as required to support Managed Services customers

Qualifications Requirements

Undergraduate degree with 8+ years of related professional experience, or equivalent experience

Experience using Service Now to manage incidents, problems, and requests

M365 Administration experience for large complex organizations including :

Identity and Access Management

Exchange Online

Teams for Business

SharePoint Online

OneDrive for Business

Office 365 Applications

M365 Security Center

Strong organization and planning skills to oversee the successful implementation of program deliverables and improvements

Experience utilizing ServiceNow or another ITIL platform for incident and request management

Ability to document processes and lifecycle management of knowledge base documentation

Ability to set priority and delegate within a service delivery team

Willingness to participate in a customer support on-call rotation

Qualifications Preferences

Microsoft M365 Administration certification(s)

What’s in it for you?

Weekly pay with direct deposit

Health, dental, vision insurance, and 401K with match

Free training to upgrade your skills.

Dedicated partner to help you achieve your career goals.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity.

We look forward to speaking with you!

About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win.

We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.