ROLE DESCRIPTION :
As Office Manager - State Farm Agent Team Member with Shawn Hughes - State Farm Agent, you equip our agency to continually achieve its goals.
You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need.
Shawn Hughes - State Farm Agent is eager to bring aboard your collaborative presence.
RESPONSIBILITIES :
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
QUALIFICATIONS :
- Excellent communication skills - written, verbal, and listening
- Highly organized and detail-oriented
- Experience in customer service required
- Experience in sales preferred
- Proactive in problem-solving
- Able to work in and manage a team environment
- Able to coordinate and collaborate with others to achieve agency goals.
- Able to succeed in a fast-paced environment
BENEFITS :
- Salary plus commission / bonus
- Health benefits
- Paid time off (vacation and personal / sick days)
- Flexible hours
- Growth potential / Opportunity for advancement within my agency
- Extensive and cutting edge training!
- On top of in office training, there are 3 sales consultants used to help build up the teams skills and knowledge
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