Job Description
Job Description
Salary :
SeKON is looking for a Project Manager - Call Center to lead our talented and innovative team supporting a global federal telehealth program.
With over 25 years of experience, SeK ON specializes in providing large-scale health IT programs in support of federal government customers including the Centers for Disease Control (CDC), Centers for Medicare and Medicaid (CMS), Defense Health Agency (DHA), and National Institutes of Health (NIH).
Our vision is "To be the premier management and technology consulting firm providing solutions that improve quality of life and work".
Primary functions and requirements include :
RESPONSIBILITIES :
- Works with partners to develop and drive service solutions and business case development across functional groups.
- Involved in the coordination of translating business strategy into work programs and processes.
- Reviews and provides input to high-level project planning and management.
- Accountable for the creation and development of technology solutions appropriate to business needs and objectives
- Oversees implementation of program, projects, or processes
- Creates and delivers monthly Program Management Reviews
- Ensures all business functions are appropriately and consistently defined and that these functions meet the objectives of the client.
- Drives stream of work reporting to customer.
- Develops status reports, controls project scope and economics, approves changes, and manages and resolves issues, risks, and conflicts.
- Serves as a single point of contact and the escalation point between technical teams.
- Demonstrates abilities as a leader, creating a positive work environment by monitoring workloads of the team while meeting client expectations.
- Accountable for senior level customer relationships and satisfaction
- Serve in a variety of roles to include, but not limited to proposal management, proposal writing, editing, and pricing.
REQUIREMENTS
- Bachelor’s degree in Business, Information Technology (IT) or a related field preferred or equivalent year of experience
- 5 years of experience with managing multiple call centers.
- Demonstrate knowledge of URAC Health Call Center Standards, experience in customer service, performance evaluation, and process improvement.
- Demonstrate strong interpersonal and communication skills.
- Demonstrate experience in large volume staff training and coaching.
remote work
Senior B2G Marketing Project Manager - Remote
Marketing Project Manager (PM). Marketing Project Manager, your day-to-day will involve a blend of strategic and tactical, setting an example for the internal teams. Serve as the visible and action-oriented champion to day-to-day team operations to drive project timelines, achieve established milest...
Project Manager - Data Center - Reston
Reports to: Senior Project Manager or Project Executive. Project Location(s): Reston, VA 20190 USA. Turner Construction is an industry leading commercial construction general contractor with a 120 year history spanning iconic projects around the globe, including 10 of the world's 100 tallest buildin...
Applications Systems Engineering Manager / On-Call Manager-REMOTE
Applications Systems Engineering Manager / On-Call Manager-REMOTE. Provide managerial weekend support to resolve technical issues, as needed (on call); assess, document, and provide feedback on the performance of individual staff assigned to weekend production support shifts; and assist and consult ...
Procurement Manager Data Center Construction - Capital Projects
Amazon is seeking a motivated and data-driven category manager to support the Americas data center construction space. Ability to think strategically and execute methodically. You will have the opportunity to work on projects locally and globally. Additionally, candidate must have proven skills in m...
Remote - Senior Digital Product/Project Manager
Immediate need for a talented Senior Digital Product/Project Manager. Key Requirements and Technology Experience: Key Skills:Project Management, Digital Product, UI/UX, JIRA, Communication. Program/Project Management experience. ...
SAP S/4 Project Manager (REMOTE)
The Project Manager works closely with senior management to make sure that the scope and direction of each project is on schedule, as well as coordinates with other departments for support. The position leads the design, testing, planning, budgeting, and implementation of complex projects for system...
Senior Project Manager, Data Center Design
The Senior Project Manager of Design is responsible for the standards, procurement and construction of data center facilities in North America. Work with outside parties such as developers, consultants, equipment manufacturers, construction managers, and third party project management firms in order...
Data Center CPI Area Manager, Critical Projects Implementation
The CPI Team is seeking a Manager to oversee a team of Data Center Project Managers and serve as a liaison between our internal operational, technical, and business partners. The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity...
Senior Electrical Project Manager – Data Centers
Senior Electrical Project Manager. Attend/participate in project meetings and conference calls. Effectively supervises staff in the day-to-day administration of a project. Provide coaching and counseling to field supervision to ensure each project’s success. ...
Data Center Construction MEP Project Manager
Data Center Construction MEP Project Manager. The Project Manager will interact on a daily basis with Facilities, Contractors, Designers, Engineers, Commissioning Agents, Vendors, and Data Center Operations staff and should have both written and oral communication skills commensurate with this level...