We are currently looking for a full time Customer Service Representative for a company located in the Joliet / Elwood area.
1st shift 7 : 00am-3 : 00pm (MUST be available for OT as needed)
$19.25 per hour
The ideal candidate will have solid customer service and / or logistics experience, the ability to respond to high volume emails and communicate with various members of the organization, flexible availability (1st shift / OT) when necessary, and knowledge of WMS systems and Microsoft Excel.
Responsibilities :
- Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
- Check in all carriers for appointments and ensure quality and accuracy of process
- Accurate input and verification of merchandise receipts on a timely basis
- Maintain current customer contracts accurately and in a confidential manner
- Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
- Generating and retention of all required reporting for the customers
- Processing customer orders on a timely and accurate basis according to customer request.
- Communicates with the customer verbally and in writing with a professional and positive attitude.
Qualifications :
- Associates degree preferred (HS Diploma or GED required)
- Must have at least six months of experience in a customer service role
- Experience with working with a warehouse management systems WMS is preferred.
- Strong communication both verbally and in writing, especially through e-mail and over the phone
- Strong interpersonal skills
- Good problem solving and prioritizing skills
- Ability to effectively manage and resolve conflict
- Attention to detail to prepare and maintain accurate records and reports
- Ability to follow both written and verbal instructions
- Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
- Comfortable working in both office and warehouse environment with wide temperature ranges
WANTING TO INTERVIEW ASAP, APPLY TODAY!
Compensation / Pay Rate (Up to) : $19.25 - $19.25 Per Hour
Customer Service Representative | Il | Plainfield | 13 Oct 2021
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