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Customer Care Representative

Customer Care Representative

DawsonColumbus, OH, US
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Job Description

Job Description

Customer Care Representative

Healthcare

$21.00 per hour

2-3 Month Assignment

Monday-Friday, 9 : 30a-6 : 00p EST

The Customer Care Representative is primarily responsible for answering inbound calls from customers wishing to place orders, inquire about an order, or resolve an issue for a single line of business. This position requires an individual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer.

What the position offers :

  • Stable, growing, essential business
  • A team that loves working there and a team that knows the work they do makes a difference
  • Culture rooted in its people and their passions

What you’ll be doing :

  • Handle a high-volume of inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction
  • Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process
  • Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay
  • Route special orders using the appropriate process and provide pricing information upon request
  • Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met
  • Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions
  • Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing
  • Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary
  • Who we’re looking for :

  • One to two years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance
  • Strong computer skills; basic understanding of MS Outlook, Word and Excel
  • Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers
  • Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
  • Able to diffuse an upset customer or an intense situation
  • Excellent attention to detail and accuracy
  • Experience working within a distribution company preferred
  • Emergency Medical or Hospital related experience a plus
  • #ZR

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    Customer Care Representative • Columbus, OH, US

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