Customer Service Rep

MMC HIRING 20 IMMEDIATE CUSTOMER SERVICE REPSWILL TRAIN 8 : 30AM TO 5 : 30 PM FOR 3 WEEKS)Pay : $11 / hr (English) / $12 / hr (Bilingual).

Please note that due to the high volume of response to our postings only those that meet the below requirements will be contacted.

Job Description : -Inbound customer service reps handling inquiries regarding SunPass toll program in the State of Florida-Prepares source data for computer entry by compiling and sorting information;

establishing entry priorities.-Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.-Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data;

combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

• Tests customer and account system changes and upgrades by inputting new data; reviewing output.-Secures information by completing data base backups.
• Maintains operations by following policies and procedures; reporting needed changes.-Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed. Job Description : -Inbound customer service reps handling inquiries regarding SunPass toll program in the State of Florida-Prepares source data for computer entry by compiling and sorting information;

establishing entry priorities.-Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.-Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data;

combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

• Tests customer and account system changes and upgrades by inputting new data; reviewing output.-Secures information by completing data base backups.
• Maintains operations by following policies and procedures; reporting needed changes.-Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.EDUCATION / SKILL / EXPERIENCEREQUIREMENTS : -High School diploma or GED-Excellent communication skills-Computer literacy-Ability to use multiple computer programs at one time-Demonstrated strong process-orientation and attention to detail.
• 6,000 alpha-numeric and 9,000 numeric keystrokes TRAINING : Monday through Friday from 8 : 30 am - 5 pm for 2 weeks Pay Rate : 11.

00 hr.Shift : 8 hour shift Monday through Friday 7am to 7pm and possibly Saturday 8 : 30am to 5pm If you are interested, please forward your resume to Erin McAfee at emcafee@