Program Manager

Indy Superb Care Agency -

Job Summary : We are seeking an experienced and dynamic Program Manager to oversee the BDDS Waiver Home and Community-Based Services (HCBS) program in Indiana.

The Program Manager will be responsible for the strategic management, implementation, and evaluation of the program, ensuring that individuals with disabilities receive high-quality services that enhance their quality of life and promote community integration.

Key Responsibilities :

Program Development and Implementation : Lead the development, implementation, and continuous improvement of the BDDS Waiver program, ensuring compliance with federal and state regulations.

Team Leadership : Supervise and support a multidisciplinary team of case managers, client coordinators, and support staff.

Foster a collaborative and positive work environment.

Policy and Compliance : Ensure adherence to all policies, procedures, and regulations governing the BDDS Waiver program.

Stay updated on changes in legislation and best practices in service delivery.

Client Advocacy : Advocate for the needs and rights of individuals served by the program, ensuring that services are client-centered and culturally competent.

Data Management and Reporting : Oversee data collection and analysis to measure program effectiveness and outcomes. Prepare reports for stakeholders, funding agencies, and regulatory bodies.

Stakeholder Engagement : Build and maintain relationships with community partners, service providers, and advocacy groups.

Facilitate communication and collaboration among stakeholders to enhance service delivery.

Training and Development : Develop and implement training programs for staff, ensuring they are equipped with the skills and knowledge necessary to provide high-quality services.

Budget Management : Assist in the development and management of the program budget. Monitor expenditures and ensure that resources are allocated effectively.

Crisis Management : Address and resolve any issues or crises that arise within the program, including client concerns, staff conflicts, or service delivery challenges.

Qualifications :

• Bachelor’s degree in Social Work, Public Administration, Human Services, or a related field .
• Proven experience in program management, particularly in Home and Community-Based Services or disability services.
• Strong knowledge of the BDDS Waiver program and HCBS regulations in Indiana.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, prepare reports, and make informed decisions.
• Proficient in using technology and software for program management and reporting.

Working Conditions :

• This position may require occasional travel within the state of Indiana.
• Ability to work flexible hours as needed to meet program demands.

Application Process : Interested candidates are encouraged to submit a resume and cover letter outlining their relevant experience and commitment to serving individuals with disabilities through the BDDS Waiver program.