Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Join Steve Womacks Award-Winning State Farm Agency as a Customer Service Manager!

Are you ready to lead a high-performing team and make a significant impact? Steve Womack, an esteemed State Farm Agent, is expanding his exceptional team.

Our mission is clear : to help individuals manage the risks of everyday life, recover from the unexpected, and achieve their dreams.

Why This Role is Unique :

1. Dynamic Growth Opportunities : At Steve Womacks State Farm Agency, youll not only manage but also develop your career.

Benefit from a supportive environment where your leadership and innovative ideas are valued. We are committed to helping you achieve your professional goals while offering a structured path for career advancement.

2. Thriving Work Culture : We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Our team members enjoy a work environment where dedication to service and personal growth are at the forefront.

3. Competitive Benefits : Enjoy a comprehensive benefits package including a competitive salary of $60,000$72,000 per year, plus commission and bonus opportunities.

We offer a 401(k) plan, paid time off, and a competitive relocation package for the right candidate.

Role Overview :

As a Customer Service Manager, you will play a pivotal role in driving our agencys success. You will ensure that our customer service, retention, and growth strategies are executed flawlessly.

Your responsibilities will include supervising daily activities, coordinating reports and goals, and implementing office policies to ensure an outstanding customer experience.

Key Responsibilities :

Leadership and Supervision : Directly manage customer support teams across our Memphis, TN, Southaven, MS, and El Paso, TX locations.

Oversee daily operations and ensure team members achieve their goals.

Customer Experience Excellence : Develop and implement strategies to enhance customer service, resolve complaints, and educate clients on insurance options.

Your proactive approach will foster exceptional client relationships and satisfaction.

Strategic Development : Utilize your expertise in marketing and strategic planning to set and achieve marketing goals, drive business development, and create opportunities for growth.

Qualifications :

• Education and Licensing : Bachelors Degree or relevant experience, with Property & Casualty and Life & Health Licenses already in hand.
• Experience : 1-3 years of experience in State Farm operations, customer service management, and strategic planning.
• Skills : Strong communication skills, proactive problem-solving, and decision-making abilities. Familiarity with State Farm products and systems is a plus.
• Marketing Acumen : Proven achievements in marketing goals and a background in HR policies as they relate to State Farm.

What We Offer :

• 401(k) Plan : For your long-term financial security.
• Salary & Commission / Bonus : Competitive compensation with performance-based rewards.
• Relocation Package : Available for the right candidate.
• Paid Time Off : Vacation and personal / sick days to ensure work-life balance.
• Career Growth : Opportunities for advancement and professional development within our agency.

About Steve Womacks Agency :

Steve Womack, an award-winning State Farm Agent since 2005, has been a pillar in the Memphis community, extending his services to Mississippi as well.

Steve is actively involved in local organizations, serving as President of the Cooper-Young Business Association and a board member of the Cooper-Young Festival.

Community Praise :

Our clients rave about our exceptional service and commitment to excellence. One client shared, Steve Womack & his team have been outstanding for over a decade.

They consistently exceed expectations, providing professional and engaged service.

Ready to Lead and Make a Difference?

If you are a motivated leader ready to drive exceptional customer service and growth, apply today to join Steve Womacks State Farm Agency.

Elevate your career in an environment that values excellence, innovation, and community impact!