Customer Service Specialist
BACKFILL-CONTRACTOR WILL WORK ONSITE : Norcross, GA 30093
MUST HAVE PREVIOUS OPTICAL EXPERIENCE
Location : Onsite
Workplace only
The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals / targets.
Duties in this position are usually repetitive, requiring limited analysis and use of individual judgment. Specific duties for this position include answering inbound and outbound calls and following through on customer inquiries.
Supervision ranges from close to general.
All duties to be performed according to the established standard while maintaining regular, prompt attendance and availability for overtime as needed :
Provide quality customer service by answering outbound customer calls and / or emails and chat, prioritizing and responding to customer questions / concerns, entering orders and / or rework orders, answering optical related technical questions
Prioritize and problem solve customer issues and concerns.
Manage customer late lists, moving late jobs through the lab and communicating with customers.
Perform other duties within the customer service department or other areas as assigned.
Maintain a clean and organized work environment.
Observe all company policies, rules, and safety practices.
QUALIFICATIONS / REQUIREMENTS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience
High School education or equivalent preferred.
At least 1 year of previous related experience and / or training required.
Certificates and Licenses
None required.
Communication Skills
Telephone / Email Etiquette
Active Listening
Familiarity with electronic communication methods such as email, instant messaging and chat services
Language Ability
Ability to read and comprehend simple instructions, short correspondence, and memos.
- Must practice safe work practices at all times and report any unsafe conditions immediately.
- Required to wear the appropriate PPE while in the laboratory, including but not limited to safety eyewear and enclosed shoes.
- Attend and participate in all required safety training.
- Participate in daily ergonomic stretches and follow all ergonomic requirements of the position.
Follow all personal dress requirements according to the established dress code and safety requirements
Customer Service Specialist 1 AIM
Are you a Tier I Customer Care Call Center Representative able to provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs? If so, we want to talk to you!. Aon is looking for a on site Customer Service As...
Customer Service Specialist
Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions. Title: Wholesale Customer Service Specialist. The primary ...
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Sr. Consumer Loan Specialist - Sales Customer Service
Responsibilities Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that aver...
Virtual Customer Service Travel Specialist
Concierge-Level Service: We pride ourselves on offering a concierge-style service to our clients. Joining us means becoming a part of a legacy built on excellence and customer satisfaction. Employee Discounts: Enjoy exclusive discounts on travel packages and services. ...
Bilingual Customer Service Specialist - (Remote work)
Our Federal client is looking for several Customer Support Specialists for a 1 year+ contract role in Atlanta, GA. The Customer Support Specialists will utilize various databases and written materials to look up and provide information to telephone inquiries. Minimum six (6) months customer service/...
Retail Customer Service Specialist
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operation...
Remote Customer Service Specialist
As a Remote Customer Service Specialist, you will play a pivotal role in curating unforgettable travel experiences for our clients. We are seeking a passionate and detail-oriented Remote Customer Service. Respond promptly to client inquiries, demonstrating exceptional communication and customer serv...
Customer Service Specialist
Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions. What are we looking for in our Customer Service Specialist?. ...
Customer Service Specialist - (Remote work)
Our Federal client is looking for several Customer Support Specialists for a contract role in Atlanta, GA. The Customer Support Specialists will utilize various databases and written materials to look up and provide information to telephone inquiries. Minimum six (6) months customer service/administ...