Key job responsibilities
- Provide technical support to Corporate employees.
- Provide in person support to internal customers for a variety of IT related software and hardware issues.
- Research, resolve, and respond to inquiries received in a timely manner, in accordance with organizational standards.
- Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
- Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
- Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
- Follow all standard operating procedures (SOP) through the effective use of knowledge management.
- Acquire and maintain current knowledge of relevant policies to provide technically accurate solutions to users.
- Manage accurate inventory of company owned equipment within IT-controlled spaces.
- Collaborate with internal teams or vendors to execute projects.
- Automate manual tasks; create / improve small tools that help make team operations more efficient.
- Be the first point of escalation.
- You contribute to the development of SOPs and are involved team / site improvement efforts.
- You help train and onboard new team members.
- You may also be tasked with additional duties as assigned by manager.
BASIC QUALIFICATIONS
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- High school or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
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