Treasury Passport Digital Platform Lead

Treasury Passport Digital Platform Lead

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Description Summary

Treasury Passport Digital Platform Lead is a member of the leadership team for Enterprise COO Digital Solutions. The position is responsible for end-to-end management of the platform lifecycle and service delivery of the Treasury Passport platform. The role serves as single point of contact for all matters regarding the platform with partners and vendors. Responsibility for managing a team of platform / capability owners / managers and business analysts in execution of objectives. Responsible for executing the strategy of the product umbrella as outlined by the Lead Product Manager, Product Executive and Head of Product Management for the business unit. Responsible for Product Management Lifecycle activities such as defining the target client segment market and evaluating industry trends and uncovering opportunities. The specialist product manager will also perform launches and post launch assessments / recommendations.

Work Model : Hybrid

Major Duties :

• Own and articulate the digital platform vision, strategy and value proposition.
• Collaborate with Banking & Treasury Product Manager on industry and market research on product viability and competitive threats and understand how they may impact product strategies.
• Manage alignment of Banking & Treasury Business strategy "the what" to the solutions and development of the digital platform "the how".
• Ensure the platform delivers value : meeting business needs and stakeholder expectations.
• Direct the rollout of new journeys, services, and tools across global Treasury markets; manage change impacts and ensure operational readiness.
• Establish, manage and monitor metrics and key performance indicators against service level agreements and provide periodic reporting on status. Lead the Service Excellence Program and drive integrated measurement and monitoring for successful adoption.
• Assess investment needs for platform, review with Head of Digital Solutions, and follow request procedures as needed in capital and expense planning processes
• Influence decision makers and manage stakeholders in order to achieve platform objectives.
• Define platform roadmap, collaborate and prioritize execution with Technology within budget, and provide updates to stakeholders on delivery
• Serves as main product point of contact for Digital platform capabilities across client service team and consulting / sales teams. Communicates new features and their value proposition.
• Lead cross-functional agile teams to deliver ongoing enhancements, integration of new component tools and applications on platform, and integration with systems outside of Treasury Passport.
• Ensure cost efficient, stable and sustainable service operation and delivery of platform capabilities and enhancements through formal program governance
• Drive alignment of the Treasury Passport platform to enterprise productivity initiatives to deliver common capabilities across the enterprise to reduce duplicative capabilities, reduce development costs and expedite digital modernization.
• Work with Technology and Operations to ensure urgent resolution of platform service disruptions and communication of updates and impact to stakeholders
• Leads, motivates and cultivates team to manage platform to ensure reliability, performance, quality and robustness of team.
• Embed new ways of working through coaching, training, and digital enablement programs.
• Manage dependencies, risks, and stakeholder expectations during change execution and transition to business-as-usual.
• Make staffing decisions, manage team expenses and performance review process

Knowledge :

Experience :

Salary Range :

$137,400 - 233,600 USD

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.