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Assistant Director of Research Office

VirtualVocations
Warren, Michigan, United States
Full-time

A company is looking for an Assistant Director of the Research Office in the Office of Sponsored Programs Customer Care Team.

Key ResponsibilitiesOversee daily operations of the OSP Service Desk and manage full-time staffMonitor workflow, ticket volume, and trends to evaluate customer support effectivenessDevelop and maintain Standard Operating Procedures and a Quality Assurance program for the teamRequired QualificationsBachelor's degree in a related fieldA minimum of five years of experience in technical customer support, customer service, and team managementExperience with Jira Service Management preferredAny equivalent combination of related education and / or experience will be consideredAll qualifications must be met by the time of employment

5 days ago
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