Job Summary :
HR Employer Solutions Group is seeking a motivated and customer-oriented individual to join our team as a Customer Service Agent in Coral Springs, Florida.
As a Customer Service Agent, you will be responsible for providing excellent service to our clients and addressing any inquiries or concerns they may have regarding our services.
Responsibilities :
- Serve as the first point of contact for clients and address their inquiries and concerns in a timely and professional manner
- Assist clients with navigating our services and troubleshoot any issues they may encounter
- Educate clients on our products and services, and make recommendations to best meet their needs
- Collaborate with other team members to provide high-quality and efficient service to our clients
- Maintain accurate and detailed records of client interactions and follow-up on any pending inquiries
- Stay updated on company policies, products, and services to effectively assist clients and provide accurate information
- Identify and communicate opportunities for process improvement to enhance customer experience
Requirements :
- High school diploma or equivalent; college degree preferred
- Proven customer service experience in a similar role
- Excellent communication skills, with the ability to effectively interact with clients and colleagues at all levels
- Strong problem-solving and critical thinking skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in Microsoft Office and CRM software
- Bilingual (English / Spanish) is a plus
EEOC statement :
HR Employer Solutions Group is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under federal, state, or local laws.
We are committed to creating a diverse and inclusive workplace for all employees.
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