Front Office Manager

The Waterfront Beach Resort, a Hilton Hotel, Huntington Beach, CA, US

Make sure to apply with all the requested information, as laid out in the job overview below.

5 days ago Requisition ID : 1862

Salary Range :

YOUR JOURNEY TO SUCCESS STARTS HERE

At The Waterfront Beach Resort, a Hilton Hotel, we believe in providing extraordinary and personalized service to our guests and an exceptional working environment for our people.

We offer a gratifying career in hospitality as distinct as our reputation. Through experience, training and career development, our associates are inspired and encouraged to achieve their goals while creating unforgettable memories for our guests.

The Waterfront Beach Resort offers a great platform to begin or enhance your hospitality career. Discover new opportunities and hone your skills in an inviting workplace on the shores of the Pacific Ocean.

We are always looking for passionate people who will embrace our promise in providing the finest hospitality to ensure our guests feel cared for and valued.

We believe in helping our employees achieve the perfect work / life balance for optimal growth.

WHAT YOU’LL DO

Assist the Director of Front Office Operations in administration and management of all Front Office Operations to ensure guest satisfaction is exceeded, perform and implement AAA Four Diamond Service Standard and Hilton Brand Standards, lead and manage Guest Service Agents, Bell staff, and Guest Services Coordinators.

Communicates effectively both orally and in writing to provide clear direction to staff. Observes performance and encourages improvement.

Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for Front Office staff.

Monitors lobby traffic and makes staffing adjustments as required. Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests.

Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests.

Computes daily payroll schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.

Manages front office staff, resolves guest concerns, and implements resolutions by using discretion and judgement.

SOME OF YOUR RESPONSIBILITIES INCLUDE

• Attends industry meetings and participates in industry organizations.
• Participates in and maintains active community relations.
• Participates in and ensures the hotel maintains active college relations.
• Participates in corporate activities and meetings, as requested.
• Input and retrieve information from computer system for file maintenance, correspondence and preparation of forecasts.
• Frequently serves as the Manager on Duty.
• Other duties as assigned by management.

WHAT YOU BRING

• Requires substantial and successful track record in hotel operations.
• Leadership experience; preferably 5 years or more.
• Proven track record of successes in achieving revenue and service objectives.
• Proven ability to recruit, motivate and train a team of professionals.
• Professional phone etiquette, writing skills, and knowledge of Microsoft Office.
• Well organized, detail-oriented, with excellent follow-up skills.

WHAT WE LOOK FOR

Individuals who are passionate about hotels and hospitality. Those people who strive to provide the best guest experience to each guest and will stop at nothing to do so.

We look for individuals with innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen.

It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return.

It all starts with you.

HOW WE’RE DIFFERENT

A "family-like" work environment with over 30 years of excellence in hospitality will allow you to reach the highest levels of professional development.

One Team, One Dream" is our motto, and we live by it every day. We are only good as the company we keep, and it shines through in everything we do.

BENEFITS

At The Waterfront Beach Resort, you can learn, grow, and succeed. Teamwork, competitive benefits, comprehensive training, advancement opportunities, tuition reimbursement and Go Hilton travel perks provide the basis for a rewarding work experience.

Work steps from the ocean alongside dedicated and driven hospitality professionals - Become part of an award-winning team at The Waterfront Beach Resort.

• Annual performance increases up to 4%
• Complimentary parking and meal.
• Paid time off i.e., mental health day, vacation, sick leave, and extended illness.
• Holiday incentives.
• Medical, Vision and Dental (Full-time Associates)

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