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Floor Manager

Floor Manager

Ox Bar & HearthChicago, IL, US
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Position : Floor Manager

Location : Chicago, IL

Reports to : General Manager

About Us :

Ox Bar & Hearth™ is a neighborhood restaurant in Lincoln Park, rooted in seasonality, hospitality, and craftsmanship. We’re building a team of passionate, talented individuals who take pride in delivering exceptional guest experiences in a warm, welcoming environment.

Position Overview

We’re now seeking a passionate Service Manager. The Service Manager is a hands-on leader responsible for overseeing front-of-house operations, ensuring exceptional guest experiences, and supporting a culture of warmth, professionalism, and accountability. This role bridges hospitality and leadership through coaching the team, maintaining service standards, and helping drive operational and financial success.

Key Responsibilities

  • Provide genuine and professional hospitality at all times.
  • Lead and inspire a service-driven front-of-house team with a strong floor presence; act as a key service leader.
  • Engage with guests to build relationships and resolve concerns quickly and graciously.
  • Collaborate with the culinary team and General Manager to ensure seamless alignment between food, beverage, and service.
  • Oversee daily floor operations including pre-shift meetings, table assignments, pacing, and guest flow.
  • Ensure all health, safety, and sanitation standards are followed.
  • Support team members in upholding expectations around timeliness, dress, and workplace behavior.
  • Lead a culture of high standards, hospitality, and professional growth.
  • Set restaurant ambience to standards - music, lighting, temperature, and cleanliness.
  • Support onboarding, training, and ongoing development of the team.
  • Support operational excellence through scheduling, labor management, inventory & cost control, and hands-on problem-solving in collaboration with leadership.
  • Foster an environment that is welcoming, collaborative, and respectful.
  • Perform other duties as assigned.

Qualifications

  • 2+ years of experience in a high volume, full-service restaurant.
  • Strong leadership and communication skills, with a passion for mentorship and building team culture.
  • Hands-on operational knowledge, including FOH systems and floor management.
  • Open availability, including evenings, weekends, and holidays.
  • Ability to lift up to 50 pounds and navigate a physically active service environment.
  • Understanding how to make a positive impact on the overall restaurant P&L.
  • Beverage management experience is a plus.

    • Job Type : Full-time

    Compensation : Salary ($60,000.00 - $70,000.00)

    Benefits & Perks : Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Potential Bonuses, Dining Discounts

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    Floor Manager • Chicago, IL, US