Customer Service Representative - 3
Description :
Major Job Duties and Responsibilities :
Handle customer parts / equipment inquiries via inbound calls, emails, etc. peak season minimum of 45 inbound calls.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Order entry - profit 21
Quote entry
Inventory look up- what's in stock
teams' meetings every week
This opportunity will support the Supply Service Team. The talent selected for this opportunity will work very closely with customers.
This person will be responsible for interacting with customers to provide information in response to inquiries about products and services.
In order to be successful in the role candidates will need to be able to implement strong problem-solving skills. This position will involve managing high phone call volume 85% of the time.
Skills & Qualifications :
Education / Experience : High School Diploma or equivalent.
2-3 years customer service-related experience required. Experience from a Home Depot, Lowes, auto parts could be useful in this role but not required.
Time management skills and attention to detail are must haves to be successful.
Experience Level : Entry Level
Entry Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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