Phone Nurse (RN or LPN)

Job Description

Job Description

We are a busy Gastroenterology office with 34 Providers. We are looking for a team-oriented individual to provide great customer service to our patients! This individual should show great attention to detail and a passion for healthcare.

We are currently expanding our Practice by adding additional providers and several more procedure rooms! We are looking to bring on additional team members to help accommodate for the increased number of patients we will be seeing!

JOB TITLE : Phone / Intake Nurse

JOB SUMMARY : This position is performed at a desk on a computer and speaking on the phone to patients. Obtains or updates medical history for patients scheduled for procedures, reviews procedure instructions and sends any prescriptions needed for procedure preparation to the pharmacy. Utilizes professional nursing skills and critical thinking to provide patient education regarding upcoming procedures and answer procedure preparation calls and questions. Works collaboratively with the Intake Nursing team, Clinic Nursing team, providers, and other departments as assigned to provide exceptional patient care.

PRINCIPLE DUTIES AND RESPONSIBILITIES :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

ESSENTIAL JOB FUNCTIONS :

• Obtains or updates medical history for patients scheduled for procedures.
• Reviews with patients all necessary pre-procedure instructions, including medication instructions and prep instructions.
• Completes pre-procedure documentation in GMed for upcoming procedures.
• Obtains orders from outside managing physicians to hold anticoagulation, antiplatelet and / or other “alert” medications prior to procedures.
• Sends patient reminders for patients needing to complete on-line paperwork prior to procedures.
• Takes patient calls with procedure prep questions.
• Responsible for handling walk-in patient pre-procedures.
• Maintains knowledge of all physicians standing orders for procedures.
• Maintains knowledge of exclusions for the Lincoln Endoscopy Center and Lincoln Digestive Health Center.
• Reviews indications for procedures to ensure accuracy.
• Maintains knowledge of criteria for when office appointments are needed prior to a procedure.
• Communicates with patients for any prep or anesthesia modifications ordered.
• Communicates with physician nurses for any additional orders after physician reviews the pre-procedure document.
• Communicates with scheduling team when needed for procedure cancellations or reschedules.
• Maintains patient confidentiality.
• Demonstrates good communication and interaction skills when dealing with supervisors, co-workers, patients, families, and other departments.
• Follows appropriate infection control policies and procedures of facility and regulatory agencies.
• Maintains knowledge of and adheres to established organizational and departmental policies and procedures.
• Participates in organizational and departmental goals and performance improvement activities.
• Participates in personal and professional growth by attending in- services / educational workshops and scheduled departmental meetings.
• Organizes and prioritizes work to complete responsibilities according to plan within established time frames.
• Keeps punctual and regular attendance.
• Performs other tasks and special assignments as directed by the supervisor.

PERFORMANCE REQUIREMENTS :

KNOWLEDGE, SKILLS & ABILITIES : Knowledge of the principles and skills needed for nursing to provide patient care and treatment. Knowledge of examination, diagnostic, and treatment room procedures. Ability to interpret and maintain accurate medical records and accurately record test results. Ability to maintain patient confidentiality. Knowledge of common safety hazards and precautions to establish a safe work environment. Skills and abilities in developing and maintaining department quality assurance and control standards. Ability to interpret, adapt, and apply guidelines and procedures. Ability to read, understand, and respond to detailed oral and written instruction. Skill in operating a computer, photocopier, fax machine, and other technology typical of an office environment. Ability to communicate clearly. Skills to establish and maintain effective working relationships and communication with patients, medical staff, and the public. Required ability to work in a caring and kind manner under high stress with patients who are irritable or confused.

EDUCATION : High school diploma or equivalent required. Graduation from an accredited school of nursing as RN or LPN required.

EXPERIENCE :

Three (3) years’ experience in a clinical / surgical setting OR five (5) years’ experience in a medical office setting preferred.

One (1) year experience in the specialty of GI nursing preferred.

CERTIFICATE / LICENSURE : A current Nebraska license as a registered nurse or licensed practical nurse. CPR certification.

SCHEDULE : Monday - Thursday from 8 : 00am - 4 : 30pm. Rotating Friday afternoons off! Fridays from 8 : 00am - 4 : 30pm, or from 8 : 00am - 12 : 30pm if it is your early Friday afternoon off.

Expected Hours : 36-40 hours / week

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Medical Specialty : Gastroenterology

Physical Setting : Medical Office, Clinic, Private practice

Supplemental Pay :

Overtime pay

Retention bonus

Signing bonus