Bilingual Customer Service Specialist - Remote work

Our Federal client islooking for several Customer Support Specialists for a 1 yearcontract role in Atlanta GA. This is a 100% work from home positionwith the professionals working 40 hours a week.

The Shift mayinclude day and evening timings until midnight and also weekends.The position pays $16.65 / hour.

Note There will be a basic 101 computer assessment test and a zoom orteams call with the individuals to check the videoquality.

Theprofessionals will receive inbound calls from the public and assistcustomers with various health related inquiries. The CustomerSupport Specialists will utilize various databases and writtenmaterials to look up and provide information to telephoneinquiries.

The right candidates will need to meet the followingqualifications :

High School diploma or GEDrequired

Minimum six (6) months customerservice / administrative / call center experiencerequired

Must be able to speak English clearly andprofessionally

Bilingual candidates will receive priorityconsideration

Proven verbal and written communicationskills amust

Experience working with a PC and a Windowsenvironmentrequired

Ability to effectively work withinestablished contractual turnaround timesrequired

Must have demonstrated excellentinterpersonal and leadership skills and the ability to organizesimultaneoustasks

Proven ability to work as a member of ateam isrequired

Workfrom HomeRequirements :

This is a Work at Home assignment.Equipment WILL NOT be provided to support thisrole. All employees that Work at Home(WAH) must have the equipment and meet the following minimumrequirementsbelow :

Must have a desktop or laptop with thefollowing :

o Windows10

o Intel Core i5 processor orhigher

o 8GMMemory

o 256 GB HardDrive

o Minimum of 1 USB Gen 2 ornewer

o Headset connection hard wired (notwireless)

o Hard Wired internet connection (CAN NOTuse WiFi)

o 1 RJ45 for wired networkconnection

Must have a dedicated office space thatwill allow employee to have all working shifts void of interruptionfrom family members pets personal phone calls etc.

The environmentshould mimic the inoffice environment and experience for thecustomer.

Must have reliable highspeed internetconnection (validated by a copy of a current internet bill withinternetspecifications).

Must have 2monitors

Minimum speed requirement of 25 / 25 mbps.Must pass speedtest.

Bysubmitting your resume you agree to be contacted via the info giventhrough email phone call or textmessage*

Microsoft Power BI Support and Development Specialist