P osition Summary :
Greets and welcomes guests upon arrival. Answers telephone takes reservations and manages
the efficient and timely seating of guests to a table providing menu and
server information once seated.
Manages special seating requests consistent with table seating
guidelines and table availability.
Relays guest seating and information to servers and bus persons. Oversees dining room activity to ensure
guest seating efficiency.
Essential Functions and
Responsibilities :
accordance with service and cooking procedures :
Greets all guests warmly and with a
smile upon their arrival and escorts them to a table, balancing the flow
among the server stations.
Ensures table selection corresponds
with proper rotation, customer seating preference and size of party.
Utilizes customer paging system when
business dictates and as applicable.
Assists with seating requests when
necessary and provides customers with clean menus.
Relays information to service staff,
requests feedback from customers as to their experience and gives a
final salutation upon exit from the restaurant.
Maintains a clean and organized
station. Ensures the cleanliness
of menus, and keeps necessary stock of pens, pencils, menus and other
departmental supplies.
Promptly answers the phones with
appropriate greeting.
Responds to guest inquiries related
to operating hours, reservations, and directions to restaurant or other.
Ensures backup coverage for host
stand when necessary.
Completes all side work requirements
prior, during and after shift.
Periodically checks restrooms for
cleanliness and proper stocking of supplies.
Maintains the cleanliness and
organization of the t-shirt cabinet and t-shirt storage area.
Performs
other duties as assigned by a supervisor.
Experience and Education :
Previous
host / hostess experience in restaurant or hospitality required.
High
School diploma or GED preferred.
Must
be eligible to work in the United States.
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