Director of Public Safety

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POSITION TITLE : Director of Public Safety

DEPARTMENT : Public Safety

REPORTS TO : VP of Facilities & Asset Management

DIRECT REPORTS : Yes

SALARY : $90,000- $95,000 annually

LOCATION : 41st Shelter Site

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth.

As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression.

Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives.

We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness.

Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Job Summary

Under the direction of the Vice President of Facilities and Asset Management, and in collaboration with all other departments, the Director of Public Safety oversees the public safety operations across all Covenant House New York (CHNY) locations, providing administrative and technical leadership to ensure a safe environment for youth, staff, and visitors.

The priority of the Director of Public Safety is prevention and de-escalation, utilizing trauma-informed techniques. This position will ensure that public safety staff utilize the least restrictive means necessary to ensure safety and are appropriately responsive in all situations involving a safety concern.

This position requires significant in-person presence at CHNY sites in Manhattan and the Bronx. Upon approval, there can be some flexibility for occasional remote work.

Duties & Responsibilities

• Provide administrative support, oversight, and direction to a diverse group of professionals that comprise the Public Safety team, which operates 24 / 7, 365 days per year.
• Ensure operational integrity, consistency, and a standard of professionalism among the Public Safety team.
• Supervise Public Safety personnel to provide effective security for CHNY, including physical security, safety, incident response, alarm response, and visitor control.
• Conduct routine site visits to Bronx locations to collect and dispose of contraband and confirm the functionality of any onsite security equipment.
• Address day-to-day operations, directing and assessing the work of contract guards assigned.
• Develop and effectuate policies that ensure a secure environment across all CHNY locations.
• Conduct ongoing reviews of security policies and procedures and recommend best practices related to physical security and general security management.
• Provide administrative and logistical support, feedback, and follow-up to administrative staff regarding safety, security, policies, and procedures.
• Establish monthly schedules and address any callouts to ensure all posts are appropriately covered.
• Establish and monitor security rounds to ensure consistency and proper execution of these routine checks.
• Ensure staff is appropriately trained and evaluated and departmental and personnel changes are implemented as approved by the VP of Facilities and Asset Management and Human Resources Department before implementation.
• Develop and conduct orientation and in-service training programs for new and current staff.
• Conduct random site inspections on all shifts and periodic safety and security audits to identify deficiencies and increase the efficiency of service.
• Complete daily reports regarding incidents, site inspections, and audited findings.
• Review all incident reports, memos, daily email communication, and logbooks to ensure the accuracy of information and entries.
• Schedule, facilitate, and participate in meetings involving CHNY personnel and external stakeholders.
• Work with the Director of Facilities and Leasing to ensure all life safety protocols are followed and updated.
• Develop, implement, and maintain an Emergency Management Plan that follows all applicable statutes, regulations, latest standards, and guidance.
• Oversee emergency and disaster preparedness, response, recovery, and mitigation efforts.
• Serve as the Incident Commander during emergencies.
• Work closely with departments on space safety, crowd control, and other health and safety requirements during event planning and during ongoing events.
• Possess an in-depth understanding of applicable laws, risk management, security procedures, policy, and protocol necessary to inform an immediate and correct response to emergencies in concert with relevant stakeholders.
• Assist with conducting fire drills, tabletop exercises, and staff training for fire safety and emergencies, and prepare written after-action reports.
• Responsible for managing the emergency management system and communication on emergencies and crime-related activity.
• Serve as the primary point for all relevant NYPD precincts.
• Ensure accurate follow-up on all CHNY policies and promote a continuous learning culture that focuses on child protection and safety.
• Be on call 24 / 7 for any emergencies.
• Serve as the department head in the absence of the Director of Facilities and Leasing.
• Make recommendations on technology upgrades to stay current in safety implementations at all CHNY sites.
• Perform other duties as assigned and / or needed.

Qualifications

• An associate degree is required; a bachelor's degree is preferred.
• Ten years of experience in a supervisory position.
• NYS Security Officer License.
• A certificate of Fitness F01 Fire Guard for Shelters is required.
• A certificate of fitness from the F89 Fire Life and Safety Director is required.
• Demonstrated experience with fire safety codes and regulations at a supervisory level.
• Demonstrated experience operating surveillance camera systems, magnetometers, and related technology.
• Strong interpersonal, written, and verbal communication skills and the ability to operate independently while effectively managing relationships with internal and external business partners.
• Track record of integrity and sound judgment.
• Ability to adapt well to changes in direction and priority in a fast-paced and deadline-oriented environment.
• Ability to assess and recognize quality and quickly identify problems.
• Must be computer literate and proficient in Google applications, Microsoft Word, and Excel.
• A customer-focused attitude and track record of delivering high levels of quality service.
• Must be dedicated to the mission of Covenant House.
• Extremely discreet when working with sensitive and personal information.
• Ability to remain calm while handling high-risk or crises.
• Willing to be trained as a Safe Crisis Management trainer.
• Willing to be trained as a CPR / FA instructor.
• Strong organizational, written, and interpersonal skills required.
• The ability to engage a team in professional development is required.
• The ability to always uphold CHNY's mission, vision, principles, standards of conduct, policies, and procedures required.

Benefits

Covenant House New York offers a rich package of benefits including but not limited to :

• Medical
• Vision
• Dental
• Life & Supplemental Life Insurance
• Short and Long-term disability insurance
• Eligibility for medical benefits begins on the date of hire
• PTO includes three weeks of vacation in the first year, ten holidays, thirteen sick days, five personal days, and birthday days off
• 403b with employer contribution after 12 months

Covenant House New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe that diverse perspectives drive innovation, and we are dedicated to providing a work environment free from discrimination and harassment where everyone feels respected and valued.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected]

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