Body Shop Technician

Job Description

Job Description

Body Shop Technician

Qualifications

Education

High school diploma or the equivalent.

One to two years related experience and / or training; or equivalent combination of education and experience.

Licenses

Driver's License

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time outdoors in the weather and elements.

Sitting

infrequently

Standing

for prolonged periods

Walking

on a regular basis

Bending, twisting and / or stooping

for prolonged periods

Kneeling and / or Squatting

for prolonged periods

Lifting

25 lbs to 50 lbs

on a regular basis

Reaching and / or lifting overhead

for prolonged periods

Climbing

ladders

Repetitive hand / finger movement

for prolonged periods

Grasping / grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

Devote himself / herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Read and comprehend simple instructions, short correspondence, and memos.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the Body shop.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Interpret an extensive variety of technical instructions in mathematical or diagram form.

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Define problems, collect data. establish facts, and draw valid conclusions.

Job-Specific Expectations

Sustain productivity as close to 100% as able.

Performs work as outlined on Body shop repair order with efficiency and accuracy, in accordance with dealership and factory standards.

Provide excellent customer service for all customers both external and internal including dependable vehicle service.

Maintains a professional appearance.

Communicates with Body shop manager to obtain needed parts.

Saves and tags parts of the job if under warranty or if requested by the customer.

Inform Supervisor or adviser / estimator of supplemental work required or of any delays to estimated completion time as soon as they are ascertained, so the customer can receive up to date information.

Aid adviser / estimator in writing up work orders, test riding, customer interaction, or any other concerns need to guarantee customer satisfaction.

Maintain a clean work area and assist in keeping the shop neat and organized.

Documents all work performed and recommended on the Body shop repair order.

Stay current with technical qualifications by finishing any required training programs.

Maintain the vehicle so that it is cleaner than when the customer dropped it off. Notifies service writer immediately of anything that has happened to change the appearance or condition of the vehicle.

Reduce return repairs, if they do occur, complete them quickly and adequately.

Maintains and is accountable for all dealership-owned tools and manuals.Reports machinery defects and malfunctions to supervisor.

Operates all tools and equipment in a safe manner. Reports all safety issues immediately to management.

Establishes and maintains effective and cooperative working relationships with others contacted in the course of performing assigned responsibilities.

And other duties as assigned.