Adult Services Associate

Job Description

Job Description

Salary : $18.80 / hr

POSITION SUMMARY

The Adult Services Associate provides reference and Readers’ Advisory services and technology

assistance to Library customers. Supports staff in managing collections and conducting programs.

Promotes Library resources, programs, and services. Strong tech skills to assist with technology classes.

RESPONSIBILITIES

Assists customers with a broad spectrum of resources, including print, electronic and

digital online resources.

training and guidance to customers and staff, providing support one on one and

occasionally with groups in classroom settings.

Provides training and guidance to customers and staff, providing support one on one and

occasionally with groups in classroom settings.

Uses relevant computer software to access information, answer questions, and perform

daily tasks.

Stays current with adult and teen literature, relevant technology, and library trends.

Provides reference and Reader’s Advisory assistance to customers, including topical

research and material location in person, by telephone, and via email.

• Assists and occasionally leads presentations of library programs.
• Assembles and arranges displays of public information, bulletin boards, books, and other

library materials.

May process, track, and report Interlibrary Loan (ILL) requests; may serve as contact

person for ILL services.

Collaborates with Marketing and IT to add content and promote services relevant to teen

services on the library website and associated social networking sites.

Assists Librarians with collection management. Selects and evaluates materials for

replacement, repair, or withdrawal from the library collection.

• Prepares reports and statistics for review as requested.
• Assists in conducting library tours and other outreach activities as required. Represents

the library at community events.

• May oversee volunteers.
• Troubleshoots and resolves minor computer hardware and software problems.
• Attends professional development opportunities.
• Performs other related duties and special projects as assigned.

KNOWLEDGE / SKILLS / ABILITIES

• Strong technology skills to assist with technology classes for customers and staff training.
• Familiar with current operating systems : Microsoft Office Suite, social networking tools,

mobile platforms (iOS and Android), cloud storage (including Google Drive, Dropbox,

OneDrive).

• Ability to effectively provide reference assistance and instruction services.
• Demonstrates strong verbal and written communication skills; ability to successfully lead

programs and give presentations.

Strong interpersonal skills, working effectively with individuals of diverse cultures,

communication styles, abilities, and backgrounds.

Uses problem solving skills in determining priorities, finding timely solutions to

departmental or system-wide issues.

Service-oriented with the ability to establish and maintain effective relationships with staff

and the public.

• Successfully supports and / or collaborates on projects and programs with staff members.
• Takes responsibility for consistent completion and follow-up on all tasks.
• Responsive to change and demonstrates adaptability.
• Maintains a positive approach while doing daily tasks and when faced with adversity.
• Demonstrates a broader understanding of the job and looks for ways to improve Library

services and support coworkers.

EDUCATION / EXPERIENCE / QUALIFICATIONS

Bachelor’s degree from four-year college or university; or minimum 5 years related experience

and / or training; or equivalent combination of education and experience.

Bilingual proficiency a plus.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Communicate with staff and customers in person and over the phone.
• May require either being in a stationary position or moving about for prolonged periods.
• Moves equipment or library materials weighing up to 35 lbs.
• Must have reliable means of transportation to attend meetings, conferences, and perform work in

other locations