Process Engineer - Technology, Selling Partner Support Experience (SPSE)

Are you passionate about automating, designing processes and simplifying work? Is the opportunity to contribute toward Amazon's ability to scale operations inspiring?

We are looking for experienced process engineers coming from a technology background with the ability to deep dive, invent and simplify and who have a high degree of ownership.

Our Business

We serve Amazon’s third party sellers, one of the fastest growing businesses inside Amazon with over a million merchants, vendors and brand owners selling on Amazon’s international marketplace.

We drive the solutions to ensure our sellers are successful, building the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience.

We are changing the world of seller engagement.

Our Impact

The result of our work is seen in the growth of the Amazon business in physical gross merchandise sales sold by independent third-party sellers.

We’ve had a direct impact on Amazon’s success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazon’s ability to continue to offer customers the largest product selection at the lowest price.

Selling Partner Support Experience is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale.

The Role

As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Workflows.

In this role you will partner with the greater SPSE organization to understand their business models and generate technical requirements supported by program technology.

You will work cross-functionally with product managers, software engineers, business analysts and program managers on medium to large scale projects.

In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Workflows.

Key job responsibilities

• Engage with program and business stakeholders to document requirements, create functional specifications and generate BPMN technology powered process maps
• Design, develop, test, launch and improve automated self-service software products (Workflows)
• Become a subject matter expert on Amazon’s internal process maps authoring application and architecture to develop workflows
• Engage with software development teams to understand and guide evolving technology to automate manual tasks
• Author content in various markup languages (Mustache(5), Markdown, HTML, CSS)
• Understand and leverage Amazon technology and services
• Deep dive technical product or operational issues to identify root cause and propose / implement simple, effective and scalable solutions

A day in the life

1. Work extensively on Amazon proprietary BPMN tool to develop and edit existing software products working backwards from business requirements

2. Attend stand-ups sharing updates on project progress and clarify blockers / issues with senior engineers (if any)

3. Occasionally, get involved in discussions with business leaders providing technical solutions to real-world business problems

4. Review technical designs of other engineers maintaining a high quality bar for products

About the team

The Process Engineering team operates within a broader organization dedicated to streamlining the support experience for Amazon Selling Partners and internal support associates.

Our objectives include minimizing customer support inquiries and enhancing the efficiency of support representatives. As a cohesive unit, we collaborate on best practices, offer mutual assistance, mentor engineers, and actively contribute to the overarching goals of the organization.

Throughout our endeavors, we prioritize both productivity and fun.

We are open to hiring candidates to work out of one of the following locations :

Seattle, WA, USA

BASIC QUALIFICATIONS

• Bachelor's degree in engineering, information technology, related technical field or the equivalent experience
• Experience in a similar role (process development, product design, software development, business process improvement)
• Working knowledge of data and process modeling (i.e. process mapping, wire framing, simulation, developing logic, scripting and etc.)
• Experience with programming / mark up / scripting languages (Java, JavaScript, Ruby, SQL, Markdown, HTML and CSS)
• Experience with scrum and delivering web application products

PREFERRED QUALIFICATIONS

• Master’s degree in related field (technical or MBA)
• Ability to learn and adopt new technologies quickly
• Knowledge of technical architectures including upstream and downstream impacts of system configurations
30+ days ago