Housekeeping Supervisor

Job Description

Job Description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us.

Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services.

In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits :

• Medical
• Vision
• Dental
• 401K
• Immediate Pay- earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term / short term disability
• Life insurance

Primary Responsibilities

• Works with Executive Housekeeper to obtain list of vacant rooms to be cleaned & list of prospective checkouts or discharges in order to prepare work assignments.
• Assists Room Attendants by cleaning guest rooms on regular basis
• Inventorying cleaning supplies & linen stock to ensure adequate supplies; Issues supplies & equipment to team members to maintain budget control
• Maintain cleanliness of storage rooms & stocks cart
• Investigates concerns regarding housekeeping service and equipment, and provides feedback to Executive Housekeeper.
• Attends and occasionally conducts required housekeeping team meetings
• Maintains a positive and professional attitude with staff at all times
• Assists in preparing for brand audits and follow through of improvements needed
• Flexibility to work various shifts including nights, weekends, and holidays
• Post room occupancy records
• Adjust guests' complaints regarding housekeeping service or equipment
• Examine carpets, drapes and furniture in rooms, halls, and lobbies for stains, damage, or wear
• Record inspection results and notifies cleaning personnel of inadequacies
• Communicate with other hotel departments regarding problems which need their attention
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Education / Experience

• High school diploma or GED preferred
• Minimum of 2 years’ experience in all aspects of Housekeeping required
• Supervisory experience preferred
• Excellent written and verbal communication skills

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.