Candidate will be working onsite for the duration of the engagement.
The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network).
This position assists the Tier I / II network technicians who monitor the hosted networks. Will provide incident response on the system(s), ticket narration, document management and will communicate with internal and external customers, site technicians, and customers alike.
Will provide support to assist with tracking problems through to resolution. This position additionally supports NMAC leadership as well as 911 fee documentation.
Skills Required :
1. Bachelor's degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience.
2. Understanding of technologies, operating systems, networking.
3. Knowledge and experience with Microsoft Excel
4. Self-motivated, enthusiastic, and able to handle multiple support cases
5. Strong writing skills to maintain organized documentation
6. Customer-oriented, and capable of providing high levels of client satisfaction
7. Collaborate and work well with others and supporting a team
8. Experience with VOIP technologies is a plus
9. Experience in a public governance sector is a plus.
10. Strong skills in time and calendar management for team and leadership
11. Knowledge of network cabling, network classification and network topology
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