Dispatcher/Scheduler

JOB DESCRIPTION

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Work Shift

Work Day(s)

Thursday, Tuesday

Shift Start Time

7 : 00 AM

Shift End Time

5 : 30 PM

Worker Sub-Type

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow.

We’re committed to putting you first, and that commitment is at the heart of our company culture : People first. Children always.

Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Serves as the dispatcher / scheduler for the Interpreting / Translation Services Department for Egleston, Scottish Rite and hospital-based outpatient departments, performing scheduling and managing interpreting request orders to support department operations and efficiency of patient care for Limited English Proficiency patients and families.

This position requires an organized, highly self-motivated individual who has superior communication skills, and the ability to problem-solve and manage multiple tasks and priorities in a fast-pace setting.

The individual must be able to tactfully and effectively communicate operational information with interpreters, physicians, patients, families, and other individuals both within and outside the hospital.

Experience

• Prior health care experience preferred
• Healthcare terminology proficiency preferred

Preferred Qualifications

• Experience navigating electronic medical records preferred
• Bilingual English / Spanish preferred

Education

High school diploma or equivalent

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

• Interfaces exceptionally well with professional and ancillary staff and customers
• Excellent customer service and telephone skills
• Exceptional instruction skills with an attention for details
• Excellent written and verbal communication skills
• Remarkable listening and clarification skills, as well as good judgment
• Able to deal with a high volume workload
• Ability to assess workload and prioritize
• Proficient to superb personal computer / Microsoft Office skills required, word processing, databases and spreadsheet software

Job Responsibilities

• Serves as the central scheduling resource for on-site Spanish interpretation.
• Serves as a central scheduling and monitoring of resources for contract interpreter needs for Sign and other spoken languages.
• Serves to assess and determine best mode of interpretation service to meet appointment needs, from on-site to telephonic or video interpreting resources.
• Serves to manage and triage acuity of interpretation requests and delivery of service.
• Works cooperatively with other departments, schedulers / requestors, and clinical providers to promote and maintain efficient interpreter services and processes.
• Maintains Interpreting Services databases, EPIC Interpreting Orders (inpatient and outpatient workflows) and relevant communication equipment.
• Serves to assign and dispatch Spanish on-site and contracted medical interpreters to clinical encounters.
• Assists department leaders with staff scheduling based on patient language demographic volumes.

Primary Location Address

2220 North Druid Hills Road

Job Family

Administrative Support