Operations Manager

Job Summary :

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

WHO ARE YOU?

Do you enjoy operations management? We are looking for a highly motivated Operations Manager who is passionate and motivated, resourceful, and innovative, entrepreneur and forward thinking!

WHO ARE WE?

Insomniac’s West Coast Clubs Division is focused on creating a best-in-class experience for our Headliners. Our expanding roster of club partners includes some of the world's top venues, delivering performances from globally renowned DJs backed by top-notch sound and visuals.

The diverse calendar of events celebrates the electronic dance music community and culture, offering an endless range of experiences.

Insomniac’s West Coast Clubs Division includes venues such as Exchange, Academy LA, Time Nightclub, Bloom, and Nova SD.

THE ROLE

The Operations Manager will ensure the night runs as smoothly as possible, with seamless service that meets the expectations and needs of our clients.

Opening and closing protocols must be followed and maintained. Must be able to multitask and assist all departments of the venue.

RESPONSIBILITIES

Customer Focus : Understand customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way.

Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.

Initiative : Able to identify opportunities and issues and follow through on work activities to capitalize or resolve them.

Able to lean quickly and take positive action without being requested to do so. Interested in learning about the entire business.

Performance Management : Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met.

Provides effective positive and constructive feedback.

Leadership : Develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.

Good team player, able to build good working relationships with others.

Organization : Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast paced and high-urgency environment.

Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.

Communication : Able to listen, comprehend and speak with employees and department heads about necessary issues / concerns.

Office Duties & Responsibilities

• Hiring : Post ads and execute interviews with speed and thorough assessment of each candidate.
• Scheduling : Schedule staff per department, using our online scheduling system.
• Payroll : Ensure submitted hours are correct and accounted for. Follow payroll company’s procedures and submit all forms required.
• Inventory : Ensure inventory is correct and place order accordingly.

Aesthetics of Venue

• Maintain aesthetics, cleanliness, repair and maintenance of venue.
• Private / Special Events : Work closely with the director of special events weekly.

Event Duties & Responsibilities

• Maintain opening and closing procedures.
• Handling customer concerns and questions.

Clubs Duties & Responsibilities

• Conduct pre-shift meetings for all necessary departments.
• Maintain excellent communication with all departments during shift.
• Handling and overseeing cash accountability / transactions within departments. Door, Box office, bottle service, etc.
• Train and provide support in onboarding team members, clients, vendors and partners when needed.
• All other projects and initiatives as identified.

QUALIFICATIONS

• 4+ years experience as an operations manager in live events and / or club operations.
• Degree in hospitality, business management, or marketing or related experience.
• 6+ years experience in people and team management.
• Proficient in budgeting, reconciling, and analyzing event operations excel spreadsheets.
• Responsible for Alcohol Awareness Training Certification or Equivalent.
• Flexible schedule with the willingness and ability to work nights, weekends, and holidays.
• Excellent English comprehension (both written and verbal).
• Ability to work long hours.
• Ability to work in loud / bright environments (lasers, flashing lights, etc.).

PREFERRED QUALIFICATIONS

Job longevity long-term tenure within the same company preferred.

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels & busy environments when at venues.
• May work in drastic temperature climates when at venues.
• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines.

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac Clubs for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Our company strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Type : Full-time

Hiring Salary Range : $75,000.00 - $85,000.00 USD

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job

Advertisements Law. It is estimated based on what a successful California

applicant might be paid. It assumes that the successful candidate will be in

California or perform the position from California. Similar positions located

outside of California will not necessarily receive the same compensation. Insomniac Clubs takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.

In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.

Job Type : Full-time

Pay : $75,000.00 - $85,000.00 per year

Experience :

• operations manager in live events and / or club operations : 4 years (Preferred)
• people and team management : 6 years (Preferred)

Ability to Relocate :

Los Angeles, CA : Relocate before starting work (Required)

Work Location : In person

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